Rental Agent

Job Title: Rental Agent Location: Reports To: Hub Manager Department: FLSA Status: Non-exempt Job Code: Supervises Others: No SUMMARY The Rental Agent will be responsible for direct customer contact at the rental counter completing rental contract transactions, vehicle demonstrations, incoming calls from the general public, assisting walk-ins, and performing office and clerical duties. Primary responsibilities are to provide world-class customer service, aggressively pursue reservation bookings, and cross-sell appropriate add-ons to optimize the travelers vacation experience. Research rental rates and locations and sell travel packages that best suit the customer. The scope of this job is to provide the customers with a clean, operational motorhome and thus a pleasant rental introduction to Cruise America. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Greet and assist customers. * Check RVs on the Departure line for cleanliness, tires, safety issues, fluids and proper supplies. * Process RV rental contract transactions, check-ins, check-outs and exchanges. * Provide vehicle familiarization tour and answer customer questions. * Answer incoming calls from the general public and walk-in customers. * Book vehicle reservations for future pickup. * Cross-sell appropriate additional packages to new and current customers. * Clean and detail vehicle interior and exterior as needed. * Dump waste from vehicles as needed. * Add propane to vehicles as needed. * Move vehicles on the lot when needed. * Perform office and clerical duties, print and file departure and arrival reports. * Maintain a neat and organized work area with sufficient supplies. * Perform other duties as assigned. COMPETENCIES * To perform the job successfully, an individual should demonstrate the following competencies: * Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; shares expertise with others. * Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision. * Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. * Communications Possesses good written and oral skills in English. Effective at communicating with staff and customers. * Teamwork - Gives and welcomes feedback; supports everyone's efforts to succeed. * Quality Management - Demonstrates accuracy and thoroughness. * Business Awareness- Keeps the goals of the company in mind when making appropriate decisions. * Ethics - Works with integrity and principles; upholds organizational values. * Adaptability - Able to deal with frequent change, delays, or unexpected events. * Dependability - Commits to long hours of work when necessary to reach goals. This may include weekends * Professional appearance - displays good personal grooming and adherence to company protocol QUALIFICATIONS * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. * The requirements listed below are representative of the knowledge, skill, and/or ability required: Education and/or Experience * High School or equivalent diploma required. Physical Demands * While performing the duties of this Job, the employee is regularly required to stand, climb, stoop, kneel, * walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must * regularly lift and/or move up to 25 pounds; and occasionally lift and/or move up to 40 pounds. Specific * vision abilities required by this job include close, distance and peripheral vision, depth perception and * ability to adjust focus. Work Environment * The working conditions are normal for a retail environment.