Healthcare Coordinator

About the roleInternational SOS is the world's leading medical and security services company, administering the TRICARE Overseas Program (TOP) on behalf of the Defense Health Agency (DHA) for U.S. military members, families, and retirees stationed overseas.This permanent full time role of a Health Benefits Advisor (HBA) is to provide exceptional customer service and expert beneficiary education as the trusted, in-person healthcare support for the NSA Stirling community helping TRICARE-eligible beneficiaries navigate the Australian healthcare system and access the care they require.Key responsibilitiesProvide on-site guidance on TRICARE benefits, eligibility, enrollment, disenrollment, and regional transfersConnect beneficiaries with appropriate specialists, mental health services, and other healthcare resources, explaining referral processes and how to access covered care in AustraliaSupport claims and referral queries, providing status updates and resolving issues with the TRICARE Overseas Program Contractor, escalating complex cases as neededLead TRICARE informational sessions for newcomers, in/out processing, pre-separation, retirement, and other community events at NSA StirlingMaintain accurate records in applicable Government and Contractor systemsHandle all beneficiary information in line with HIPAA regulations and Australian privacy requirementsAbout youMinimum 3 years of customer service experienceFamiliarity of the TRICARE Overseas Program (TOP) and the Defense Enrollment Eligibility Reporting System (DEERS) is desirableUnderstanding of, or the ability to gain an understanding of, local medical resources and locations.Work Experience in one or more of the following areas: Military healthcare delivery system / Civilian healthcare or managed care system / Medical or clinical environment, medical claimsHigh School Diploma or General Educational Development (GED) minimumStrong communicator, clear, empathetic, and confident in person and on the phoneSelf-starter with strong organisational skills and attention to detailProficient in Microsoft OfficeValid Australian driver's licence and access to a vehicleMust meet Australian Government security clearance requirements for this positionBased in Rockingham / Perth and able to commute to workBenefitsBuild real relationships as the go-to expert for an on-base military communityDevelop expertise in healthcare navigation, benefits education, and cross-cultural careWork with a global organisation supporting people in 90 countriesStructured hours, government-furnished workspace, and a strong team culture #J-18808-Ljbffr International SOS