Front Desk Staff

Job Description

Job Description

Position: Guest Services & Barista
Location: The Ozarker Lodge, Branson, Missouri
Job Type: Full-Time
Pay: $16.00 per hour + Tips

Position Purpose:

As a Guest Services & Barista Attendant, you are the welcoming face and versatile team member for both The Ozarker Lodge and The Storeroom. This unique role combines front desk responsibilities with barista and evening bar service duties, creating an experience for our guests that is warm, personal, and seamless from day to night. Candidates must demonstrate a passion for hospitality and a desire to learn, with barista experience required and bartending experience as a plus.

Key Responsibilities:

Guest Services at The Ozarker Lodge:

• Welcome and Check-in: Greet guests with a warm, friendly smile upon arrival, ensure accurate and efficient check-in/check-out processes, and provide helpful information on the property and local attractions.
• Communication & Service: Handle guest inquiries with a positive, clear-speaking voice, listen to understand needs, and offer solutions with professionalism and empathy.
• Reservation Management: Use our computer system to manage guest bookings, input and retrieve essential information, and handle cash or credit card transactions securely.
• Problem Resolution: Address guest concerns or complaints with patience, tact, and resourcefulness to ensure an exceptional guest experience.

The Storeroom – Morning Coffee Shop & Evening Bar:

• Barista Service: Prepare high-quality coffee and specialty drinks to start the day right for our guests. Barista experience is essential as you’ll be responsible for crafting beverages with care and efficiency.
• Evening Bar Duties: Transition to evening bar service, providing knowledgeable and friendly service to guests looking to relax and unwind. Mix and serve a variety of drinks, with the opportunity to learn bartending if not already experienced.
• Up-Sell & Product Knowledge: Be familiar with our menu and drink offerings, including daily specials, to make personalized recommendations and enhance the guest experience.

Additional Responsibilities:

• Maintaining Cleanliness: Follow established health and safety protocols to keep both the front desk and Storeroom areas neat and organized.
• Calm Under Pressure: Stay composed and efficient during high guest volume, resolving issues calmly and professionally.
• Team Support: Assist with other duties, such as handling messages, packages, and administrative tasks, as required by your supervisor.
• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Other duties may be assigned as needed

Qualifications:

• Education: High school diploma or equivalent preferred.
• Experience: Prior hospitality experience is preferred, with barista experience required and bartending experience a plus.
• Skills: Strong communication skills, ability to handle cash and perform basic math, ability to learn our computer system for reservations, and an eye for detail in both guest service and drink preparation.
• Physical Requirements: Ability to stand for long periods, move around the front desk and Storeroom areas, and lift or move up to 20 pounds.

Benefits:

• Employee discounts
• Paid time off
• Flexible shifts (Day and Night shifts available)
• Competitive pay + tips. Most team members in this roll average well over $20/hr. during most months in the year.