Turndown Attendant

theWit Chicago, a Hilton Hotel is a luxury lifestyle hotel located in the heart of downtown Chicago's Loop and Theater District. Surrounded by premier dining, entertainment, shopping, and corporate offices, the hotel serves a diverse mix of business and leisure travelers in a fast-paced, high-energy hospitality environment.

Position Summary

The Turndown Attendant is responsible for providing evening housekeeping services that enhance the guest experience and uphold the luxury standards of theWit Chicago. This position works the 1:00pm to 9:30pm evening shift and ensures guest rooms are refreshed and prepared for the evening by completing turndown service, replenishing amenities, maintaining cleanliness, and responding promptly to guest requests. The Turndown Attendant plays an important role in creating a welcoming, comfortable, and memorable stay for every guest.

Essential Duties and Responsibilities

• Perform evening turndown service in occupied guest rooms according to hotel standards.
• Make beds and prepare guestrooms for the evening by adjusting linens, closing drapes, dimming lights, and completing all required turndown touches.
• Refresh bathrooms by replacing used towels, replenishing toiletries, and ensuring cleanliness.
• Remove trash and used service items from guestrooms.
• Restock coffee, tea, water, and other guest amenities as needed.
• Inspect guest rooms for cleanliness, maintenance concerns, and safety hazards, reporting issues promptly.
• Respond to guest requests courteously and in a timely manner.
• Maintain assigned supply carts and ensure all equipment is clean and organized.
• Follow all Hilton brand standards and hotel policies related to cleanliness, safety, and guest privacy.
• Protect guest confidentiality and ensure guestroom security at all times.
• Assist with additional housekeeping duties as assigned by management.

Qualifications

• Previous housekeeping or hotel experience preferred, but not required.
• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and communication skills.
• Ability to maintain professionalism and discretion while working in occupied guestrooms.
• Flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand, walk, bend, reach, and lift throughout the shift.
• Frequently push and pull housekeeping carts weighing up to 50 pounds.
• Ability to lift and carry up to 25 pounds.
• Ability to perform repetitive motions, including bending, twisting, kneeling, and reaching.
• Ability to work in a fast-paced environment while maintaining quality standards.

Work Environment

This position works primarily in guestroom corridors and occupied guestrooms and requires frequent interaction with guests and hotel team members. The Turndown Attendant is expected to maintain a professional appearance, deliver exceptional hospitality, and contribute to a positive guest experience consistent with the luxury service standards of theWit Chicago and Hilton.

Compensation

• $27.30 per hour

Benefits:

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:

• Medical Plans: Choice of three plans to meet your healthcare needs.
• Dental Plans: Two options for dental coverage.
• Vision Insurance: Coverage for routine eye care and eyewear.
• Paid Time Off (PTO): To support work-life balance.
• Accident/Hospital Indemnity/Critical Illness plans (new for 2026).
• 401(k) Retirement Plan: Plan for your future with employer contributions.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
• Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
• Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
• Commuter Benefits: Save on transit and parking expenses.
• Pet Insurance: Options to support your furry family members.
• Hilton travel discounts and employee room rates worldwide
• Career growth and training opportunities
• Access to wellness programs and employee appreciation events

Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.

E-Verify Participation:

theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity:

theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.