Quality Assurance Manager

Wooltari USA Inc. is a fast-growing e-commerce company delivering premium Korean food and lifestyle products across the United States. Headquartered in Carson, CA, with an additional fulfillment center in Pennsylvania, we ship over 1,000 refrigerated, frozen, and shelf-stable products nationwide. We are looking for a detail-oriented and highly accountable compliance professional who can manage U.S. import regulations, FDA requirements, supplier verification programs, and product quality assurance. This role plays a critical part in ensuring all imported Korean food products meet regulatory standards and internal quality expectations. FSVP & Quality Assurance Manager Wooltari is seeking a highly detail-oriented FSVP & Quality Assurance Manager to oversee FDA compliance, import regulatory requirements, supplier verification programs, and product quality control. This role requires strong regulatory expertise, structured documentation management, and the ability to coordinate effectively with both U.S. regulatory agencies and international suppliers. Responsibilities Regulatory Compliance & Import Documentation: Manage import permit applications, renewals, and maintenance for imported Korean products. Oversee FDA registrations, submissions, and regulatory compliance requirements. Ensure proper implementation of Proposition 65 labeling requirements. Manage monthly CRV reporting and payments. FSVP Program Management: Maintain Foreign Supplier Verification Program (FSVP) compliance by collecting, reviewing, and organizing supplier documentation. Conduct Hazard Analysis, Supplier Evaluation, and Verification Activities. Ensure ongoing accuracy and completeness of FSVP records. Product Quality Review & Approval: Review and approve new product quality standards prior to launch. Evaluate Nutrition Facts panels and labeling compliance for imported products. Investigate customer complaints and negative product reviews. Conduct incoming product inspections, including perishable goods such as kimchi. Manage corrective action processes and resolution tracking. Regulatory Inspection & Issue Management: Coordinate FDA and USDA inspections and responses. Investigate regulatory issues and implement corrective actions. Communicate with suppliers regarding inspection findings and follow-ups. Manage FDA Reportable Food Registry (RFR/FFR) reporting requirements. Handle U.S. Agent approvals and regulatory communications. Documentation & Recordkeeping: Maintain QC records, compliance documentation, and audit-ready files. Manage product complaint logs and tracking systems. Maintain Notion-based New Product QC system. Update SOPs, forms, and internal quality documentation. Communication & Continuous Improvement: Manage compliance mailbox. Communicate regulatory and quality requirements to suppliers. Participate in food safety and regulatory seminars (AT CENTER, ACI, and others). Monitor FDA and food safety regulatory updates. Support ongoing improvement of QC and compliance systems. Qualifications Bilingual in Korean and English (Required) Experience in FDA compliance, FSVP, or food import regulations (Required or Strongly Preferred depending on level) Background in food industry, import/export operations, or quality assurance Strong attention to detail and documentation accuracy Ability to manage multiple compliance workflows simultaneously Strong communication and problem-solving skills Preferred Qualifications Experience working with FDA inspections or regulatory audits Background in quality assurance, regulatory affairs, or supply chain compliance Experience with imported food products or Korean food supply chain Familiarity with SOP development and compliance systems Application Requirements Resume Required Demonstrated experience in regulatory compliance or quality assurance required Competitive Salary $90,000 — $100,000 (Exempt Position) Health, Dental, and Vision Insurance Employee Discounts on Wooltari Products Wooltari USA Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to providing an inclusive workplace for all employees. All applicants must be legally authorized to work in the United States. Wooltari provides reasonable accommodations for applicants with disabilities. Employment with Wooltari USA Inc. is at-will, and this job posting does not constitute a contract or guarantee of employment. #J-18808-Ljbffr