Training & Quality Assurance Analyst

Job Description

Job Description

Title : Training & Quality Assurance Analyst

Reports To : Director of Compliance

FLSA : Non-Exempt

Status : Full-time

Position Summary:

The Training and Quality Assurance Specialist is responsible for ensuring agency staff are educated on all aspects of their job functions and complete all mandatory trainings within given timeframes. Reporting to the Director of Compliance, this position also works collaboratively with Human Resources and the Clinical Departments to achieve a motivated and effective workforce at Choice.

Key responsibilities and essential job functions include, but are not limited to:

• Orientation of new staff as well as delivery of existing agency training.
• Ensure required annual federal and state trainings are completed in accordance with legal guidelines and organizational standards.
• Evaluate the orientation process and modify training modules as needed. Make recommendations on new training topics based on staff feedback.
• Deliver targeted training for all grant-funded staff, tailoring content to meet the specific requirements and objectives of each grant.
• Assist in identifying underperforming staff members and provide tailored training interventions to improve their performance and skillsets.
• Collaborate with community organizations to bring in external experts, resources and additional training opportunities for staff.
• Keep detailed records of all training sessions, participant attendance, and compliance with training requirements.
• Perform regularly scheduled internal reviews.
• Collect and document information to support audit/documentation review findings.
• Maintain agency records of all programmatic reviews/audits.
• Special projects and other duties as assigned.

Desired skills and experience:

• Two (2) years’ experience in Health-related field in direct client care; Bachelor’s preferred.
• Experience with and good working knowledge of NYS Department of Health regulations for Health Homes and/or OMH funded programs.
• Experience working with an Electronic Health Record.
• Knowledge of program regulations, along with other federal and state regulations, requirements, standards, and policies.
• Familiarity with best practices in the areas of homelessness, supportive housing, mental health, substance abuse, and related areas.
• Possess knowledge and skills essential to perform documentation reviews, audits, and other quality initiatives.
• Experience with facilitating groups
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Energetic, dynamic personality that can work autonomously.

Work Schedule: Monday – Friday, 9 am – 5 pm, 35 hours per week. Flexibility is required in order to address client and Agency needs.

Compensation range: $50,000-$65,000