Patient Engagement Specialist II
Mosaic Health
Patient Care Coordinator
Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs. Manage medical provider schedules/reschedules/cancel appointments as requested. Triage patient calls to assess severity/complexity/appropriate action of call. Timely website appointment request/custom form maintenance. Interact as a resource to staff on website questions and issues. Talk to patients having problems with the website and solve website/EMR issues. Relay and explain lab/radiology, and other results to patients. Relay provider message/instructions.
Hours: 8 am-5:00 pm Monday-Friday
Location: 101 Medical Parkway Suite 210 Lakeway, Texas 78738
Responsibilities of the job:
- Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
- Manage medical provider schedules/reschedules/cancel appointments as requested.
- Triage patient calls to assess severity/complexity/appropriate action of call.
- Timely website appointment request/custom form maintenance.
- Interact as a resource to staff on website questions and issues.
- Talk to patients having problems with the website and solve website/EMR issues.
- Relay and explain lab/radiology, and other results to patients.
- Relay provider message/instructions.
Requirements:
- High School Diploma
- Dependable & punctual
- Desire to serve patients
- Good verbal and written communication skills
- Must be able to type 40-50 WPM (words per minute)
Preferred:
- Medical Assistant Diploma & Certification
- Experience using an electronic medical record
- 1 year of experience in healthcare
Benefits:
- Health, Dental and Supplemental benefits
- 401k with employer match
- Paid Time Off
- Associate Discounts
Job Type: Full-time
Mosaic HealthVacancy posted 5 days ago
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