Patient Engagement Specialist II

Patient Care Coordinator

Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs. Manage medical provider schedules/reschedules/cancel appointments as requested. Triage patient calls to assess severity/complexity/appropriate action of call. Timely website appointment request/custom form maintenance. Interact as a resource to staff on website questions and issues. Talk to patients having problems with the website and solve website/EMR issues. Relay and explain lab/radiology, and other results to patients. Relay provider message/instructions.

Hours: 8 am-5:00 pm Monday-Friday

Location: 101 Medical Parkway Suite 210 Lakeway, Texas 78738

Responsibilities of the job:

• Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
• Manage medical provider schedules/reschedules/cancel appointments as requested.
• Triage patient calls to assess severity/complexity/appropriate action of call.
• Timely website appointment request/custom form maintenance.
• Interact as a resource to staff on website questions and issues.
• Talk to patients having problems with the website and solve website/EMR issues.
• Relay and explain lab/radiology, and other results to patients.
• Relay provider message/instructions.

Requirements:

• High School Diploma
• Dependable & punctual
• Desire to serve patients
• Good verbal and written communication skills
• Must be able to type 40-50 WPM (words per minute)

Preferred:

• Medical Assistant Diploma & Certification
• Experience using an electronic medical record
• 1 year of experience in healthcare

Benefits:

• Health, Dental and Supplemental benefits
• 401k with employer match
• Paid Time Off
• Associate Discounts

Job Type: Full-time