Export Coordinator

We're seeking an experienced Export Coordinator to manage international freight shipments across both air and ocean transportation modes . This is an exciting opportunity for a logistics professional who enjoys owning the shipment lifecycle, building strong client relationships, and ensuring seamless global transportation solutions.

The ideal candidate will have freight forwarding experience, a strong understanding of export compliance, and the ability to successfully coordinate shipments from booking through final delivery while maintaining exceptional customer service.

If you're a proactive, detail-oriented logistics professional who thrives in a fast-paced environment, we'd like to hear from you.

Why Join Us?

• Hybrid work schedule (3 days in office, 2 days remote) in Atlanta, GA
• Competitive compensation: $50,000 - $65,000 DOE
• Direct-hire opportunity with long-term career growth
• Work across both air and ocean freight operations
• Collaborative and customer-focused environment
• Opportunity to manage complex international shipments and build global logistics expertise

Key Responsibilities

Export Operations Management

• Coordinate international export shipments across air and ocean freight modes from origin to final destination.
• Manage shipments from booking through successful delivery while ensuring all customer requirements are met.
• Arrange transportation, carrier bookings, and shipment routing based on cost, transit time, and customer needs.
• Coordinate with airlines, ocean carriers, warehouses, customs brokers, trucking providers, and overseas agents.
• Monitor shipment progress and proactively address delays, service issues, or exceptions.

Customer Service & Relationship Management

• Serve as the primary point of contact for customers throughout the shipment lifecycle.
• Build and maintain strong relationships with clients by delivering responsive, solutions-focused service.
• Understand customer requirements and ensure adherence to customer SOPs and service expectations.
• Provide timely shipment updates and resolve operational issues quickly and professionally.

Documentation & Compliance

• Prepare, review, and process export documentation, including commercial invoices, packing lists, export declarations, bills of lading, air waybills, and other required shipping documents.
• Ensure compliance with TSA, IATA, FMC, BIS, and international trade regulations.
• Verify customer documentation for accuracy and completeness.
• Maintain shipment records and operational documentation in accordance with company and regulatory standards.

Pricing & Commercial Support

• Prepare customer quotations for air and ocean export services.
• Negotiate rates with carriers, agents, and service providers.
• Identify opportunities to maximize profitability through effective routing and shipment management.
• Review files for accurate billing, costing, and revenue recognition.
• Ensure invoices are issued within established customer and company KPIs.

Operational Excellence

• Manage multiple shipments simultaneously while meeting critical deadlines.
• Maintain accurate shipment milestones and tracking updates within company systems.
• Ensure warehouse dispatches and transportation arrangements occur within designated timeframes.
• Meet customer performance metrics and service-level agreements.
• Continuously seek opportunities to improve efficiency, service quality, and customer satisfaction.

Required Qualifications

• 3-5 years of freight forwarding or international logistics experience.
• Experience managing air export and/or ocean export shipments from A-Z .
• Strong understanding of international shipping documentation and export procedures.
• Experience coordinating with carriers, customs brokers, warehouses, and overseas partners.
• Knowledge of domestic and international transportation networks, routing, and freight services.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong organizational and multitasking skills.

Preferred Qualifications

• Experience handling both air freight and ocean freight exports.
• Knowledge of import/export regulations and international trade compliance.
• Experience preparing freight quotations and negotiating carrier rates.
• Familiarity with hazardous materials, special cargo, or project shipments.

Technical Skills

• CargoWise Enterprise experience REQUIRED.
• Experience using transportation management systems (TMS) in a paperless environment.
• Microsoft Office proficiency, including Excel, Outlook, Word, and PowerPoint.
• Strong data-entry accuracy and shipment tracking capabilities.

Professional Skills

• Exceptional customer service and relationship management skills.
• Strong verbal and written communication abilities.
• Detail-oriented with a commitment to accuracy and compliance.
• Excellent problem-solving and decision-making capabilities.
• Ability to work independently while collaborating across departments.
• Self-motivated, resourceful, and proactive.
• Ability to remain calm and effective in time-sensitive situations.

Additional Requirements

• Fluent in English (written and spoken).
• Industry references required.
• Ability to support urgent shipments, customer needs, or operational escalations outside standard business hours as needed.
• Must successfully complete required pre-employment background screenings for TSA and C-TPAT compliance.

Ideal Candidate

The successful candidate is a logistics professional who understands that great export coordination is more than moving freight. You build trust with customers, anticipate challenges before they arise, communicate proactively, and take ownership of every shipment from start to finish.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.