Managed IT Services Technician

Job Description Job Description Position Overview We are seeking a motivated and customer-focused Technician to join our team. In this role, you will provide technical support and IT solutions to our clients, handling a mix of help desk, remote, and on-site support across a variety of technologies. This is a great opportunity for a technician who enjoys solving problems, working directly with clients, and continuously building new skills in a fast-paced MSP environment. Key Responsibilities * Respond to client service requests by phone, email, and remote management tools while meeting established service level expectations. * Provide both remote and on-site troubleshooting for desktops, laptops, servers, printers, networks, firewalls and mobile devices. * Assist with cybersecurity best practices including endpoint protection, MFA, email security, vulnerability remediation, and security awareness initiatives. * Install, configure, and maintain hardware, software, and peripherals for client environments. * Perform routine maintenance including patch management, backups, and system monitoring. * Diagnose and resolve issues related to Microsoft 365, Active Directory, networking (routers, switches, firewalls, Wi-Fi), and cloud services. * Set up new user accounts, workstations, and equipment for onboarding and offboarding. * Escalate complex issues to senior technicians or engineers as needed, providing clear documentation. * Maintain accurate and detailed records of work performed in the ticketing/documentation system. * Communicate clearly and professionally with clients, setting expectations and providing status updates. * Continuously expand technical knowledge through company-sponsored training, certifications, and self-directed learning. * Travel to client sites as needed within the local service area. Required Qualifications * 2+ years of experience in IT support, help desk, or a related technical role; MSP experience preferred. * Working knowledge of Windows desktop/server operating systems, Microsoft 365, and general networking concepts. * Familiarity with Active Directory, RMM/PSA tools, and remote support software is a plus. * Strong troubleshooting and problem-solving skills. * Excellent communication and customer service skills. * Strong documentation skills * Ability to explain technical issues to non-technical users * Ability to work independently while collaborating with a team * Ability to prioritize and manage multiple tickets/tasks in a fast-paced environment. * Professional appearance and customer-focused attitude * Valid driver's license and reliable transportation for on-site client visits. * Relevant certifications (CompTIA A+, Network+, Security+, Microsoft, etc.) preferred but not required. Compensation & Benefits * Competitive salary commensurate with experience * Company-paid medical insurance * Company-paid dental insurance * Company-paid vision insurance * Paid time off and holidays * 401(k) with company match * 125 Cafeteria Plan that includes * Flexible Spending