Mortgage Loan Services Manager

Mortgage Loan Services Manager

Job Locations US-IN-Evansville | US-MN-Lake Elmo | US-IL-Chicago | US-WI-Madison | US-MI-Grand Rapids

Category/Function

Mortgage Services

Position Type

Regular Full-Time

Requisition ID

2026-19996

Workplace Type

On Site

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The Mortgage Loan Services Manager leads teams that handle mortgage loan disclosures, redisclosures, and opening services, ensuring compliance with regulatory requirements, secondary market requirements, and internal guidelines. This role also manages appraisal processes and works closely with internal Risk and Compliance to maintain accuracy and mitigate risks. They are responsible for developing skilled and effective team members through ongoing coaching and training.

Salary Range

The annual salary range for this position is $60,000-$121,300 plus incentive bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

Oversee Mortgage Disclosure Compliance:

Monitors all Disclosure/Redisclosure pipelines to ensure ongoing compliance with applicable regulations including TRID, Reg B, RESPA, and HMDA. Review potential change of circumstances scenarios to determine if the requirements have been met to redisclose, in order to minimize losses through unnecessary tolerance cures.

• Review disclosures sent by team for accuracy and compliance with federal and state regulations. Offer ongoing mentoring, coaching, and training.
• Partners with department leaders to identify and implement solutions to any disclosure related concerns.

Manage Loan Opening Services and File Quality Review:

• Oversee the Mortgage File Quality Review process that ensures quality files are submitted for processing/underwriting to meet internal Service Level Agreements. Ensure process remains agile to adapt quickly to changing conditions and turn times.
• Partners with Mortgage Sales Leaders to identify and report areas for improvement with respect to overall mortgage cycle time and client experience.
• Work with team members to offer ongoing support and training on current and future processes.
• Monitor Flood determination processes to ensure compliance with all applicable Regulations.

Appraisal Pipeline Oversight:

• Ensure that Appraisal Pipeline processes and procedures are accurate and evaluated regularly for consistency and accuracy.
• Partner with department leader to proactively identify concerns, gaps or customer service issues and quickly implement appropriate solutions.

Mortgage Risk Management:

• Ensure the accuracy of all HMDA related information pertaining to information collected from the initial application and disclosures. Develop and assist with review processes and maintain HMDA Standards and procedures.
• Proactively identify areas of risk with the Mortgage Business Unit. Perform root cause analysis and develop/implement training/systems to avoid risk to the Bank.
• Perform testing and implementation of all regulatory and system changes that impact mortgage disclosure content and processes.
• Assist Mortgage Risk Director with internal and external Compliance testing, responses, and action plans.

Key Competencies for Position

• Develops Talent
  • Continuously evaluates talent within business area and is quick to take action to remove barriers and close talent gaps through effective feedback and coaching, cultivating an environment of trust and development. Provides ongoing education and training based on regulatory or system changes and any compliance/audit findings to all team members.

• Promotes Change
  • Proactively identifies areas that need improvement and initiates innovative solutions across all areas. Ensures regulatory and system changes are thoroughly tested, implemented, and trained. Allocates resources and direction to make change happen while mitigating risk.

• Makes Decisions & Solves Problems
  • Identifies and evaluates problems and recommends workable solutions in collaboration with other mortgage groups. Performs root cause analysis of issues to find permanent solutions. Develops solutions and makes sound business decisions based on a blend of analysis, experience, wisdom, and judgment while considering organizational and business realities.

Qualifications and Education Requirements

• Bachelor's Degree in a business-related field or equivalent work experience
• 5 or more years of previous mortgage experience including an in-depth knowledge of regulatory requirements for loan disclosures and all mortgage documents.
• 3 or more years of supervisory experience
• Current knowledge of secondary market guidelines, along with FHA & VA guidelines.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!