(B1) Customer Service Representative / Dispatcher

Job Description

Job Description

Summers Plumbing Heating & Cooling located in Warsaw, IN, is searching for a full-time Customer Service Representative who can easily provide excellent customer service in a fast-paced environment. This position pays a competitive hourly wage based on experience beginning at $18.00 and works Monday - Friday from 7:00 am-4:00 pm. Full benefits are available including health, dental, and vision insurance as well as short-term and long-term disability, 2 weeks paid vacation, paid birthday off, advancement opportunities, company-paid life insurance, and a company-matched 401(k) plan. We also have company events including trips, monthly breakfasts and lunches, and reward dinners.ABOUT SUMMERS PLUMBING HEATING & COOLINGSince 1969, we have been providing the highest quality plumbing, heating, and air conditioning services at affordable prices. Our commitment is 100% customer satisfaction, as evidenced by our countless repeat customers. Our friendly, helpful, and honest technicians make life easier, not harder.We appreciate the essential role that our employees play in our success and show it. We are proud of our fun team atmosphere where everyone pitches in and is rewarded for going above and beyond. Our employees enjoy competitive pay, great benefits, and a supportive environment.A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVEYou arrive each day ready to ensure that our clients are heard and receive the best customer service possible. You love that you spend most of your day in an office environment on the phone or computer. The first duty you have is answering the phones as you receive incoming client phone calls! After phones, you organize service calls to our field technicians and dispatch them to their calls. The importance of client satisfaction plays a big role in how you maximize the scheduling of our HVAC and plumbing technicians. You also enjoy interacting with clients and technicians as you keep both parties updated and informed. Besides providing customer service, you manage to get various other tasks completed in your workday. At the end of the day, you feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!QUALIFICATIONS OF A CUSTOMER SERVICE REPRESENTATIVEBasic computer skillsFamiliarity with Microsoft Office Excel and Word (a plus!)Excellent verbal communication skillsAre you a talented multitasker? Can you professionally assist customers on the phone? Are you outgoing and friendly? Do you believe in making our customers happy? Are you detail-oriented and organized? Are you self-motivated? If you answered "Yes!" to any of those questions, we want you on our team, so apply now by completing our initial 3-minute, mobile-friendly application!