Server

Server Position

Position Summary: Ensures a positive guest interaction while serving guests in a friendly, timely and efficient manner.

Essential Functions and Responsibilities:

• Assumes 100% responsibility for quality guests' experience.
• Welcomes and greets guests within two minutes of being seated.
• Informs guests of specials and menu changes.
• Offers specific beverage, appetizer, entre, and dessert recommendations either upon request or genuinely feels guests will enjoy.
• Answers questions about our food, beverages, and other restaurant functions and services.
• Takes food and beverage orders from guests, enters orders in our point-of-sale system before taking item to the table.
• Delivers food and beverages from kitchen and bar to guests in a timely manner.
• Cleans and prepares the table for the arrival of menu items.
• Performs side work during each shift as required by service station assignment.
• Maintains clean and stocked service and dining areas.
• Monitors and observes guests dining experience. Ensures guests are satisfied with the food and service.
• Responds promptly and courteously to any requests.
• Provides proactive beverage refills.
• Prepares final bill, presents check to guest, accepts payment, and processes through the POS system or pat at the table system.
• Is ready and willing to assist fellow servers before they ask.
• Expresses appreciation to the guests, for their visit and invites them to return.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Notifies the manager-on-duty any time a guest is not 100% satisfied with their experience.
• Covers other servers duties while on break as requested by MOD and in accordance with rotation.
• Participates in scheduled catering events as required.
• Performs other duties as assigned by a supervisor.

Job Requirements:

• Previous server experience in restaurant or hospitality sector required or minimum six months experience working for any of our restaurants as a host, busser or other similar guest interfacing position. Must have good performance and manager reference.
• 18 years of age or older as required by state law to serve alcoholic beverages.
• Ability to handle money and operate a point-of-sale system.
• Food handler's card and alcohol awareness training certification where required by state and local laws.
• Eligible to work in the United States.

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