Assistant Clinical Manager

Primary Purpose
Assist PCC leadership with day to day operation to ensure high quality and cost effective patient care

Major Responsibilities

Serves in the role of Charge Nurse. Assigns patient and non-patient care in a safe, effective manner


Maintains staffing requirements in accordance with established policies, patient volume


Collaborates with physicians, management and other healthcare professionals to assure the deliver of quality care and high patient satisfaction


Contributes to achieving system, site and unit goals by prioritizing duties and responsibilities


Assures accurate reporting of census, acuity and staffing at predetermined times


Assures that Point of Care Testing/Code Carts/Code Boxes are accounted for


Assures appropriate supplies are available to staff via Lawson


Monitors/Edits Report Express Reports in a timely manner


Ensures compliance with all regulatory agency standards, i.e., federal, state, city, Accrediting Organization, IDPH and all hospital policies and procedures.


Promotes patient safety by reporting of issues through established channels and participating as requested in safety initiatives


Practices the principles of Performance Improvement in order to contribute to positive patient outcomes

Responds to issues/concerns of patients and families in a timely manner. Refers complex issues to management


Demonstrates positive support and participation in unit base performance improve plan, indicators and outcomes


Make recommendations for improvement. Contributes to achieving system, site and unit goals



Assists in the Performance Improvement Process


Demonstrates and maintains a current knowledge of Mission, Philosophy, Policies and Procedures


Serves as a clinical resource to staff


Collaborates with members of the health care team to facilitate the Care Management process


Serves as a role model for “Service First” in practice and facilitation of staff adherence to Service First courtesy standards and scripts



Facilitates Service Recovery


Takes initiative with problem resolution and conflict management when presented with issues/concerns


Participates with PCC leadership to provide positive work environment for staff in terms of growth and development and job satisfaction

Refers major rule violations/work performance issues to management utilizing the established chain of command.


Assists with data collection/tracking for education/in-service of assigned staff.


Assists with the development of staff competencies and skills checklists.


Facilitates staff attendance at in-services by providing appropriate coverage of unit.


Practices positive coaching/mentoring skills to foster staff growth and development.
Conducts timely and objective performance pathways for assigned staff subject to review with management prior to presentation to staff


Assesses educational needs of the staff and facilitates education opportunities. Coordinates orientation of new staff in conjunction with the MCO and APN


Assists individuals with identifying professional goals and provides opportunities to achieve these goals


Addresses staff concerning matters involving minor performance variances and minor disciplinary counseling


Consults with management if written disciplinary action is warranted



Responsible for personal/professional growth and development
Keeps abreast of current standards of care via literature, educational events, internal and external resources and networking


Proactively seek out education as opportunities. Earn 10 continuing education hours annually. 8 of the 10 continuing education hours must be Pediatric specific.


Participates in activities to enhance professional growth by involvement in professional organization and continuing education.


Maintains clinical expertise in pediatrics. Serves as a resource and role model for clinical care.


Serves on various unit and hospital committees to increase knowledge and networking skills



Licensure:
Nurse, Registered (RN)



Education/Experience Required:
Typically requires 3 years’ experience in specialty area and may require specialty-focused continuing education and/or certifications based upon department discretion.



Knowledge, Skills & Abilities Required:
Ability to assume charge/schedule coordinator role

Ability to communicate effectively and work cohesively with a diverse work group

Skills specific to each unit's specialty
CPR Illinois Licensed Professional Registered Nurse Certification relative to specialty area, if applicable.

Physical Requirements and Working Conditions:
Ability to travel locally

Ability to work within stressful conditions and difficult situations

Resilient and flexible in changing environment

May be exposed to hazardous material and threatening diseases

Ability to cooperate and work well with others

Ability to make sound and timely decisions

Ability to perform lifting and bending

Demonstrates the ability to recognize the needs of behaviors of variety of age groups of patients treated i.e. understands child development, normal patterns of adolescent behavior.

Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Ability to function in a fast-paced environment with established time constraints.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.