Quality Assurance and Controls Specialist (Memphis)

Contract to Hire!

If you’re experienced in quality assurance, audit/controls, or operational risk within financial services, I have a strong hybrid contract role in Memphis, TN (on-site 3 days/week).

We’re hiring a Quality Assurance and Controls Specialist to help ensure key operational processes are accurate, compliant, and consistently improving (client name kept confidential).

Must-haves:

• Bachelor’s degree
• 3+ years of relevant experience (financial services strongly preferred)
• QA / audit methodology / operational controls / process improvement knowledge
• Strong attention to detail and accuracy in a high-volume environment
• Ability to identify risk, evaluate procedural gaps, and recommend practical solutions
• Strong analytical skills (including root-cause analysis)
• Experience monitoring performance metrics and reporting recommendations to leadership

What you’ll work on:

• Perform quality reviews, audits, and transaction assessments
• Investigate exceptions, identify root cause, and recommend preventative fixes
• Track/report quality metrics, error trends, and findings to leadership
• Partner with leadership to strengthen controls and improve workflow efficiency
• Support training, documentation, and coaching around quality standards

Bonus points if you have:

• Brokerage operations experience
• Managed Accounts experience
• Trading or trade review experience

Interested and qualified? Apply!

@Institute of Internal Auditors (IIA)

@ISACA

@Association for Financial Professionals (AFP)

@ACAMS

@American Accounting Association

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