Operations Manager

SERVPRO of Grays Harbor & Pacific Counties, based in Aberdeen, WA, is looking for a driven, hands-on Production Operations Leader to oversee our mitigation field operations. In this key leadership role, you’ll manage the day-to-day performance of our production team, ensure projects run on time and within budget, and play a direct role in developing and coaching your crew. You’ll also be a vital link between departments, working closely with rebuild and restoration teams to deliver top-notch customer experiences. This role is ideal for someone who thrives on field leadership, continuous improvement, and balancing strategic oversight with on-the-ground action. Responsibilities Lead and manage the mitigation production team, including scheduling, task delegation, and field oversight Support and facilitate technical training, safety standards, and process adherence Coach and develop employees through regular feedback, performance reviews, and hands-on mentorship Ensure team alignment with job scopes, timelines, and budgeted labor/material costs Collaborate with rebuild and restoration teams to ensure smooth handoffs and project flow Maintain strong communication with clients and internal teams to manage expectations and resolve issues Monitor job performance metrics and implement process improvements where needed Uphold SERVPRO’s high standards for service, safety, and professionalism Qualifications Proven leadership experience in construction, restoration, or field service industries Strong team management skills, with a passion for coaching and developing others Ability to manage multiple projects while staying organized and on schedule Knowledge of job costing, budgeting, and resource planning Excellent interpersonal and communication skills Tech-savvy with familiarity in project management systems Ability to work effectively in a fast-paced, evolving environment Bonus if you have: SERVPRO experience or IICRC certifications Knowledge of Xactimate or job management software What We Offer Salary: $65,000–$95,000 annually (depending on experience) 401(k) with company match Medical, Dental, and Vision insurance Company-funded Life Insurance Health Savings Account (HSA) Employee Assistance Program (EAP) Sick Time and Paid Time Off (PTO) Paid certifications and ongoing training/education "Employment classification will be determined based on final compensation and applicable federal and WA State wage and hour requirements." SERVPRO of Grays Harbor & Pacific Counties is an Equal Opportunity Employer. We conduct background checks on all final candidates as part of our commitment to maintaining a safe and professional workplace. #J-18808-Ljbffr