Helpdesk/ Desktop Support Specialist

Helpdesk / Desktop Support SpecialistThe Helpdesk / Desktop Support Specialist supports day-to-day technology operations for the GOVX Fulfillment Center (GXFC) warehouse. This role provides responsive, hands-on technical support for warehouse associates, fulfillment operations, and office users, with a focus on keeping workstations, scanners, printers, peripherals, accounts, and endpoint tools reliable and secure.The ideal candidate has practical experience supporting Windows endpoints, Microsoft 365 applications, printers, barcode scanners, handheld devices, and common business systems. This position requires disciplined troubleshooting, clear communication, strong customer service, and sound judgment when prioritizing and escalating issues in a fast-moving warehouse environment.This is an on-site role that is visible on the warehouse floor and works closely with warehouse users, supervisors, Human Resources, and IT teammates. The position supports GXFC and San Diego headquarters activities, participates in technology projects and hardware refreshes, and helps prepare the operation for weekends, peak periods, and urgent support needs.RESPONSIBILITIESProvide on-site and remote support for Windows workstations, laptops, monitors, docking stations, printers, label printers, barcode scanners, handheld devices, and other warehouse technology.Triage, document, and resolve helpdesk tickets, walk-up requests, and urgent warehouse-floor issues while keeping users informed of status and next steps.Configure, deploy, replace, recover, and securely handle endpoints and peripherals using approved IT standards and asset-management procedures.Troubleshoot desktop software, Microsoft 365 applications, account access, network connectivity, printing, scanning, shipping-station equipment, and common warehouse workflow interruptions.Support employee onboarding, role changes, and offboarding by preparing equipment, validating access, and coordinating with Human Resources, managers, and IT teammates for GXFC and San Diego headquarters.Maintain accurate records for tickets, endpoint inventory, assigned assets, loaner equipment, spare devices, and recurring support issues.Escalate system, network, security, and application issues with clear notes, troubleshooting history, user impact, and business urgency.Follow security, access-control, data-handling, and change-management practices when supporting users and equipment.Participate in warehouse technology projects, hardware refreshes, workstation moves, process improvements, and support readiness for peak operational periods.Proactively identify recurring issues, training gaps, hardware problems, and workflow risks before they disrupt operations.