Personal Lines Account Manager

Job Description

Job Description

About Us

Founded in 1975, Árachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 50 states across the United States. Árachas Group combines national strength with a local heart, working as one to deliver business, employee benefits, and personal insurance solutions. With high-touch relationships, empathy, and advocacy, we make coverage personal and clear, giving clients confidence to navigate the everyday and the unexpected.

We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest.

Personal Lines Account Manager

The primary function of this role is to deliver exceptional service to our Personal Lines clients. This position is responsible for managing client accounts, processing policy changes, quoting and binding coverage, and ensuring accuracy in all client interactions. This role will foster strong relationships with clients and colleagues, contributing to a collaborative and client-focused environment.

Responsibilities:

• Provide expert guidance to clients on coverage options, rates, and policy details.
• Quote and bind insurance coverage, ensuring all required documentation (e.g., inspections, photos) is obtained and processed.
• Review policy audits and documents for accuracy; coordinate corrections between clients and carriers.
• Maintain detailed records of client interactions, inquiries, and transactions in the agency management system.
• Collaborate with team members to share knowledge, mentor peers, and contribute to team meetings and initiatives.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent required; Associate or Bachelor's Degree in Business, Finance, Insurance, or related field is a plus
• Must have a valid and relevant Property & Casualty license within state of business
• Minimum of 2 years of personal lines insurance experience
• Experience with Applied Epic preferred; will consider other agency management systems
• Proficiency in Microsoft Office Suite
• Proven background in customer service with strong interpersonal skills
• Effective verbal and written communication skills
• Strong attention to detail and ability to meet deadlines in a fast-paced environment
• Ability to pass a criminal background check as permitted by law

Schedule: Monday-Friday, 8:30am-5:00pm (Potential hybrid work options after probationary period)

Office Locations:

• 852 W Bartlett Road, Bartlett, IL 60103
• 18W140 Butterfield Road, Suite 100, Oakbrook Terrace, IL 60181
• 1001 Twelve Oaks Center Drive, Suite 1003, Wayzata, MN 55391
• 3020 Woodbury Drive, Woodbury, MN 55129
• 624 U.S. 71, Eagle Bend, MN 56446
• 2037 2nd Street, Lake Park, MN 56554
• 217 2nd Street West, Park Rapids, MN 56470
• 320 Jefferson Street North, Wadena, MN 56482
• 1265 U.S. 10, Detroit Lakes, MN 56501

Benefits:

• Competitive Salary Commensurate with Experience
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.