Customer Service Representative
Cypress Creek Personnel
Job Description
Job Description
Cypress Creek Personnel is NOW HIRING
Customer Service representative
Possible temp to hire
77042 area
Must have previous experience
Pay, based on experience
Customer Service Representative
Coordinate and process orders for material or merchandise received by mail, email, fax, telephone or personally from customer or company employee, according to customers’ requirements, by performing the following duties.
Essential functions and responsibilities
Greet customers
Process in person, phone, electronic, and hard copy work orders
Provide information to customer regarding products, processes (software/hardware) and production turnaround times
Attempt to sell add-on or new services/merchandise to existing and previous customers
Inform customers of unit prices, shipping date, anticipated delays and any other information and customer needs
Enter jobs into computer system/first screen billing
Complete order forms
Examine original hard copy documents for completeness and defects
E-mail or call customer with questions regarding orders, when appropriate
Note problems with orders for production manager
Consult with estimator regarding cost and communicates information to customer . Follow estimating procedures for review/approval in various situations
Route supplies and material such as artwork, copy, digital files or prints to work areas to put job orders into production
Examine digital files for completeness and defects
Resolve problems with digital or obtains assistance from technical experts
Update customer throughout production to keep them informed of status of job
Refer questions regarding jobs in progress to the appropriate production manager
Monitor progress of job order throughout production, confer with employees at all levels of company
Follow-up on orders to ensure delivery by specific dates and times
Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
Participate in ongoing company and other training to update technical skills and knowledge
Perform other tasks, duties or functions as directed
Education and Experience
High School diploma
In a printing environment
Previous reprographics experience
$150k - $200k
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