Student Clinic Manager

Position Location: North Carolina, US. Position Summary The Student Clinic Manager is responsible for independently directing and managing the operational functions of the Dental and Dental Hygiene Student Clinics, Patient Admissions Clinic, and Urgent Care Clinic within the Adams School of Dentistry. These functions encompass 140 clinical operatories and support more than 400 dental and dental hygiene students, approximately 85 faculty, adjunct faculty, and residents. The Manager provides operational leadership for student clinical scheduling, patient flow management, clinic efficiency initiatives, operational reporting, and continuous process improvement, ensuring the School’s clinical education mission is met. Responsibilities Direct and manage daily operations of the Student Clinics, Admissions Clinic, and Urgent Care Clinic. Develop, implement, and oversee operational workflows, clinic scheduling systems, and process improvement initiatives to optimize chair utilization, patient access, student clinical experiences, financial collections, and overall clinic efficiency. Administer all student clinical scheduling systems within Epic, including development and maintenance of templates, rotations, chair assignments, and workflow across multiple clinical programs. Coordinate and develop scheduling assignments and Epic templates annually for Fall, Spring, and Summer semesters for students from the first year through graduation. Collaborate extensively with Academic Affairs, Clinical Education, Clinical Operations leadership, ASOD IT, Patient Business Services, UNC Health Epic teams, Finance, departmental leadership, and external partners to support operational alignment, regulatory compliance, and continuous improvement. Provide direct supervision and operational leadership for assigned personnel supporting clinic scheduling, patient access, admissions, and student clinic operations, including workflow oversight, training, performance management, and accountability. Minimum Education and Experience Requirements Bachelor’s degree and three years of experience in the area of assignment, with at least one year in a supervisory or lead‑worker capacity, or an equivalent combination of training and experience. Required Qualifications, Competencies, and Experience Demonstrated experience managing clinical operations, healthcare scheduling systems, patient access workflows, operational reporting, process improvement initiatives, and/or program administration within a healthcare, dental, or academic clinical environment. Experience independently analyzing operational needs, implementing workflow improvements, and coordinating complex operational activities across multiple functional units. Strong organizational, communication, problem‑solving, and project management skills. Preferred Qualifications, Competencies, and Experience Experience overseeing operational workflows within a healthcare or dental clinical environment. Experience utilizing Epic or comparable electronic health record/scheduling systems to manage patient scheduling templates, clinical operations, and workflow optimization. Demonstrated experience using operational data, analytics, and reporting to evaluate clinic performance, identify operational trends, and implement process improvements. Supervisor or team leadership experience (preferred). Special Physical/Mental Requirements None specified. Campus Security Authority Responsibilities This position is designated as a Campus Security Authority in accordance with the Clery Act, with reporting and training responsibilities. Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities. #J-18808-Ljbffr The University of North Carolina at Chapel Hill