Residential Security Agent

Residential Security Agent Job Location San Francisco, California Job Overview The Residential Security Agent (RSA) is a key member of a client’s residential physical security team. The RSA monitors access control systems, camera systems, supports incident management, and coordinates emergency response. This full‑time position requires 12‑hour shifts with 24/7 coverage on a 4/3 and 3/4 schedule. Responsibilities Act to support threat management and emergency response and be the first point of contact for client security needs. Monitor and manage camera system, access control technology and other security tools. Monitor critical facility functions as assigned by the client. Advise and take action addressing unknown visitors, phone calls, and other contacts. Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. Provide a high standard of customer service delivery for clients, guests, and staff. Ensure client deliverables are met across the full suite of security services. Proactively communicate with clients regarding risks to personnel, property, or privacy. Ensure completion of any client required plans, surveys, or reports. Assist with customer service issues to ensure a consistently high level of service. Communicate with co‑workers, management, clients, and others in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures and instructions. Required Qualifications All required licenses and certification requirements Current CA state guard card Current CPR/AED/First Aid certificate A successful track record operating within a high‑touch, customer service environment. Appropriate professional bearing and customer service skills. Ability to adapt well to fast‑paced environments with changing circumstances, direction, and strategy. High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy. Excellent written and verbal communication skills. Skilled in synthesizing facts, concepts, and principles. Emotional intelligence and a customer‑focused approach. Valid driver’s license. Agent must be of a physical standard to be able to Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain. Assist client if injured or needs evacuating. Preferred Qualifications Operational experience with residential security teams, executive protection details and/or high‑profile corporate security teams. Executive Protection and/or Tactical training (Military/Law Enforcement). Compensation & Benefits The HSA medical plan covers 100% of the premium for employee‑only coverage. The PPO medical plan requires an employee contribution for employee‑only coverage; Concentric covers a substantial portion of the premium for dependents. Concentric also offers an HSA employer contribution. Medical FSA. Employer‑paid insurance: life, STD, LTD, and AD&D. Paid holidays. Paid leave (vacation, sick, parental). Pet insurance. National discount employee program. Employee Assistance Program for personal needs. Credentity Protection – Eclipse Digital Protection by Concentric. Free access to our Risk Intelligence Dashboard and GEAR App – 24/7 access to trusted risk intelligence and remote support. Dedicated Security and Intelligence Training Programs for professional development. Coaching and mentoring opportunities. $45 per hour. EEO Statement Concentric and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. Concentric and SPS Global are a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr