Support Lead Full Time

Position: Hourly. Starting pay: $17.90. Responsibilities Ensures all crew members are wowing customers through personal contact and trains crew on the B.E.S.T. customer service experience, ensuring each guest has a fast, friendly checkout experience. Helps oversee the daily activities of all store associates, ensuring they are performing duties effectively and providing excellent customer service. Assists with receiving, unpacking, and organizing new stock to ensure items are quickly and efficiently placed on the sales floor. Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. Manages opening and closing store operations, including securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve performance. Drives store sales and controls expenses: actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. Partners with the entire store leadership team in merchandising procedures and world recovery. Performs store maintenance including, but not limited to, taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room. Qualifications High School Graduate or equivalent; college experience preferred. Minimum 1 year of management experience. Excellent verbal and written communication skills. Ability to multi‑task. Creative thinking. Ability to maintain composure under pressure. Essential Job Functions Frequently operate the cash register. Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5–10 feet. Frequently ascend and descend ladders to retrieve and put away stock. Frequently position oneself to kneel, bend, twist, and stoop, including in the stock room and on the sales floor. Frequently communicate and exchange information with customers on the telephone and face‑to‑face, and with managers and coworkers. Must be able to exchange accurate information in these situations. Frequently move across the sales floor assisting customers, and to/from the stock room to retrieve and put away merchandise. Ability to work a flexible schedule to meet the needs of the business (day, evening, weekends, overnight shifts, and travel as required). Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures. Must be able to remain in a stationary, upright position for 80% of the time. Equal Opportunity Employer Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Reasonable Accommodations Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. #J-18808-Ljbffr