Bilingual Front Office Lead - Southwest

Bilingual Front Office Lead - Southwest

Welcome to Legacy Community Health, where you're not just joining a teamyou're becoming part of a family committed to making a transformative impact in community healthcare. As the Bilingual Front Office Lead, you will be the heart and soul of our clinic's first impression, creating meaningful connections with every patient you meet.

• Role Highlights: Be the friendly face that greets our patients and sets the tone for their visit.
• Impactful Work: Directly influence the patient experience and contribute to the health of our community.
• Collaborative Environment: Work alongside a dedicated, passionate team focused on delivering exceptional patient care.
• Growth Opportunities: Benefit from mentorship and professional development programs that nurture your career journey.
• Mission-Driven: Play a vital role in our mission to provide accessible, quality healthcare for everyone.

Key Responsibilities

• Answer incoming calls and efficiently route them to the appropriate department.
• Conduct client intake and inform the relevant staff of the client's arrival promptly.
• Accurately enter patient information into our databases.
• Adhere to appointment scheduling and cash handling procedures.
• Complete opening and closing procedures with precision.
• Participate actively in the Performance Improvement Program.
• Assist in training and developing staff to ensure team growth.
• Monitor patient flow and collaborate with management for staffing needs.
• Handle escalated customer service issues with empathy and professionalism.
• Contribute to special projects aimed at enhancing clinic operations.
• Evaluate staff performance for continuous improvement.
• Facilitate clear communication between patients and healthcare providers.
• Review provider schedules for accuracy and resolve any discrepancies.
• Manage office supply levels to support seamless operations.
• Foster a respectful and courteous environment for all.
• Promote effective team relations and collaboration.
• Engage with a primary care medical home approach.
• Attend mandatory safety training and maintain a safe workplace.
• Follow exposure control plans to ensure a safe environment.
• Perform additional duties as needed to support the clinic team.

Minimum Qualifications

• High school graduate or equivalent required.
• Bilingual preferred.
• Pleasant, professional phone voice.
• Ability to multi-task and handle many incoming calls or patients.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience preferred.
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
• Must manage multiple deadlines and decision making responsibilities.
• Physical demands include frequent sitting and talking, occasional standing, walking, lifting, and moving up to 25 pounds.
• Work environment may involve exposure to infectious waste and moderate to loud noise levels.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.