Program Manager Patient Education

Job Title & Specialty Area: Program Manager Patient Education Department: Clinical Learning and Development Location: Children's Health- Dallas Shift: Full-time Monday through Friday (40 hours a week) Job Type: Remote there may be some onsite attendance required Why Children's Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all. Summary The Program Manager Patient Education manages the execution of established patient education programs offered to address health concerns for the patient population. This is accomplished while in consultation with Program Director Patient Education, clinicians, the HEAL (Heath Education and Literacy) committee, champions of health literacy, patient educators, and patient families. The Program Manager integrates evidence-based health literacy practices in staff training and in written patient education materials, fostering Organizational Health Literacy and ensuring equitable care. Responsibilities Assists to establish standards for patient education materials and influence how patient education is executed across the enterprise. Consults with content experts and authors on the development of new patient education. Coordinates with vendors of patient education systems and manage the enhancement of those systems to meet the learning needs of patient families. Identifies learning opportunities and provide training to hospital personnel focused to improve the delivery of patient education and the patient families' understanding of their health. Manages the lifecycle of a resource from creation, publication, translation, and 3yr review. Monitors that the resources follow the identified standards. Educates job roles that provide patient education to ensure a consistent product (Patient Educators, RN, PT, OT, SP, RT). Will aggregate and analyze findings to identify opportunities to improve processes or delivery of services; makes recommendations as appropriate. May interact with medical leaders, administration, management, caregivers, ancillary staff, coworkers, vendors and agencies outside of Children's Medical Center; participates in hospital committees as assigned. How You’ll Be Successful At least 3 years Healthcare experience Required At least 1 year Project or people leadership experience Required At least 1 year Educating patient families at the discharge of an encounter Preferred

EDUCATION

Four-year Bachelor's degree or equivalent experience Required Graduate or professional work or advanced degree; or equivalent experience Preferred May require additional training based on the program Preferred

LICENSES AND CERTIFICATIONS

Current licensure or registration as a clinical healthcare professional (i.e. Registered Nurse, Licensed Social Worker) Required A Place Where You Belong We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute. Holistic Benefits – How We’ll Care For You Employee portion of medical plan premiums are covered after 3 years. 4%-10% employee savings plan match based on tenure Paid Parental Leave (up to 12 weeks) Caregiver Leave Adoption and surrogacy reimbursement As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity. #J-18808-Ljbffr Children's Health