AJO (Adobe Journey Optimizer) Architect

Job Description How You’ll Make an Impact The (AJO) & (AEP) Architect is responsible for designing, governing, and enabling large‑scale, real‑time customer journey orchestration solutions. This role owns the end‑to‑end architecture spanning data ingestion, identity, eventing, audience activation, journey design, and cross‑channel execution using Adobe Journey Optimizer, AEP, and Real‑Time CDP. The architect serves as the technical authority for journey orchestration and activation, partnering with business stakeholders, developers, data teams, and Adobe to deliver scalable, compliant, and high‑performing customer experience solutions. What You’ll Achieve Architecture & Design Define end‑to‑end AJO + AEP architecture for real‑time and batch journey use cases Design scalable patterns for event‑based, audience‑based, and business‑event journeys Establish best practices for journey orchestration, decisioning, and channel activation Own solution design across AJO, AEP, RTCDP, and supporting Adobe Experience Cloud components Lead technical design reviews and ensure architectural alignment across teams Adobe Experience Platform (AEP) Design and govern AEP schemas (profile & event), datasets, and identity strategies Define data ingestion and activation patterns (streaming, batch, source connectors) Guide teams on profile vs event data modeling to support AJO use cases Ensure data structures support real‑time journey entry, personalization, and decisioning Adobe Journey Optimizer (AJO) Architect complex, multi‑step customer journeys with real‑time triggers and decision logic Define standards for journey authoring, entry conditions, guardrails, and re‑entry rules Oversee implementation of custom actions, external integrations, and APIs Enable cross‑channel orchestration (email, push, SMS, in‑app, web where applicable) Guide teams on journey performance, throughput limits, and operational constraints Leadership & Enablement Act as technical lead and mentor for AJO developers and engineers Translate business requirements into architectural blueprints and technical designs Partner with Adobe, internal platform teams, and client stakeholders on solution alignment Support pre‑sales, RFPs, and client solutioning where required Who You Are Deep hands‑on experience with Adobe Journey Optimizer (AJO) in enterprise implementations Strong architectural experience with Adobe Experience Platform (AEP) and RTCDP Expertise in Journey orchestration and real‑time activation Event‑driven architectures Audience and decisioning strategies Identity and profile stitching concepts Experience designing and governing schemas, datasets, and event models Proven ability to architect custom actions and external system integrations Strong troubleshooting skills across data, journeys, and activation pipelines Experience working with large, cross‑functional delivery teams Preferred Qualifications Adobe certifications in Journey Optimizer, AEP, and/or RTCDP Experience with Adobe Campaign (Classic or Standard) in hybrid environments Background supporting high‑volume, real‑time customer engagement platforms Client‑facing experience in consulting or enterprise delivery models Base Salary: $127,900 - $237,500 Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time. Benefits Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: Time to Recharge: Flexible time off (FTO), 15 paid holidays Time to Recover: Paid sick time Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to View email address on click.appcast.io to request an accommodation. For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #J-18808-Ljbffr