National Director of Operations - Title and Escrow

Leadership Opportunity in Real Estate and Settlement ServicesWe are seeking a dynamic and visionary leader with a strong grasp of our industry to join the company quickly becoming a national leader in the real estate and settlement services industries. Ownership mentality and strategic leadership are imperative, as we are looking for the next generation of leadership who will own the role and mentor the team. Work remotely and travel when necessary, while proudly representing the company in the real estate community *Excellent compensation packageMandatory qualifications:Multiple state title licenses. Hold active title insurance licenses in multiple states. Candidates must identify each state, license type, and current status and be able to maintain and expand licensing as the business grows.Deep technical title knowledge. Understand title searches, commitments, exceptions, liens, curative work, underwriting requirements, settlement, escrow, disbursement, recording, and policy issuance. Be able to identify title problems, guide staff through resolution, and work directly with underwriters.Leadership and operating responsibilities:Lead the title team. Manage regional leaders, team leads, processors, closers, and support staff. Set expectations, coach managers, and address performance issues promptly. Delegate routine production and closings to trained employees while providing technical guidance and escalation support. Build staffing and coverage. Coordinate recruiting, onboarding, Qualia training, and applicable licenses and certifications. Cross-train employees across offices and states so each location has dependable backup and can operate without daily intervention from the director. Launch new joint ventures. Drive operational launch checklists through completion, including company licensing, underwriter approvals, insurance and bonding, authorized banking access, escrow setup, equipment, and staff readiness. Assign owners and deadlines and escalate obstacles that threaten launch dates. Maintain file quality and service. Oversee the workflow from order intake through closing and post-closing. Run weekly pipeline reviews, identify bottlenecks early, and hold teams accountable for accuracy, deadlines, and proactive communication.Operational Excellence:Own systems and procedures. Oversee Qualia configuration, agency information, fee schedules, templates, integrations, and operating playbooks. Standardize workflows across the platform while accounting for state requirements. Ensure employees use the systems correctly and complete required training. Protect escrow funds and enforce controls. Oversee reconciliation processes, banking permissions, wire security, underwriter requirements, and company best practices. Coordinate with accounting and compliance to resolve exceptions and maintain appropriate operational records. Maintain partner relationships. Communicate with broker and builder partners about operational performance and service concerns. Own the resolution of escalated complaints and coordinate with growth leadership when operational issues affect retention or business volume. Control costs and report results. Monitor staffing capacity, turnaround times, errors, service quality, and operating expenses. Identify waste and improve efficiency. Give the CEO clear reporting on issues, responsible owners, deadlines, and corrective action.Additional required experience:Proven leadership of title and escrow operations across multiple offices or states, including developing managers and holding teams accountable. Strong working knowledge of Qualia and experience implementing repeatable workflows, training programs, and operating procedures. Experience with agency licensing, underwriter relationships and appointments, new office launches, escrow controls, and reconciliations. Clear communication, sound judgment, disciplined follow-through, and the ability to resolve technical and service issues under deadline pressure. Experience with broker or builder joint ventures is preferred.Performance expectations:New locations launch on schedule with required approvals, systems, staffing, and controls in place. Files close accurately and on time, with prompt resolution of errors, exceptions, and partner concerns. Each office has trained backup coverage and leaders who can manage routine operations independently. Recurring issues are corrected through better processes, training, and accountability. Leadership receives timely reporting on service, capacity, operational risks, and costs. Working relationships Partner with growth and JV leadership on service, retention, and operational readiness. Sales capture and local JV marketing are assigned to growth and JV leadership.