IT Help Desk Technician

Job Description

Job Description

ESP Associates, Inc. is seeking an IT Help Desk Technician in our Victoria, TX office. This is an excellent opportunity for a service-oriented professional with some hands-on IT support experience who can work independently and take ownership of their role as part of a dynamic, collaborative IT team!

Responsibilities:

• Providing technical assistance and support to end users by responding to help desk tickets, running diagnostic programs, isolating problems and implementing solutions
• Helping configure, build, upgrade, and deploy machines
• Providing support to remote ESP offices
• Prioritizing and managing daily tasks independently, with minimal day-to-day direction

Required Qualifications:

• 1+ year of hands-on experience in a help desk, IT support, or similar technical role
• Self-motivated with a strong sense of ownership — able to identify what needs to be done and follow through without being prompted
• Customer service attitude
• Good verbal and written communication skills
• Experience with laptops, workstations, cell phones, printing systems, and hardware troubleshooting
• Working knowledge of Windows 10, Windows 11, Microsoft Office, and Microsoft 365
• Ability to work well in a highly collaborative, team setting
• Ability to handle multiple tasks and competing priorities while supporting/communicating with IT teammates
• Candidate must be able to pass a drug screen, background check, and have a satisfactory driving record in accordance with the company's driving (MVR) policy

Preferred:

• Associate's Degree and/or 2+ years of experience in computer systems or corporate IT support
• Experience with LAN/WAN support
• Knowledge of VPN and other remote access systems
• Experience with large-scale plotting systems
• Experience with Microsoft Server 2016, 2019 and 2022
• Experience with Hyper-V software and/or VM software

Physical Requirements:

• Capable of walking various terrains, including inclines and declines.
• Must be capable of carrying up to but not limited to 50lbs of equipment and or supplies throughout various locations.
• Bending, kneeling, twisting and repetitive lifting of 20lbs are required

Corporate Information:

ESP is a multi-discipline engineering design and consulting firm providing our clients with civil engineering, surveying, planning/landscape architecture, geosciences, environmental, subsurface utility engineering, and construction engineering inspection.

Through years of dedicated service to our clients, ESP has received a designation of 189 on the 2026 ENR Top 500 Design Firm rankings. For the firm's primary territory, the ENR Texas & Southeast Top Design Firms, ESP received a 2026 ranking of 53.

ESP offers an excellent employee benefits package including:

• Competitive compensation with yearly performance reviews and discretionary annual bonuses
• 401(k) (Traditional & Roth plans) with a guaranteed employer match of 100% up to the first 3% and 50% on the next 2% (eligibility after 60 days)
• PTO (Paid Time Off) & 10 Paid Holidays
• VTO (Volunteer Time Off) of 4 hours each year (prorated during first year based on hire date)
• Tiered Health, Vision & Dental Insurance Options (eligibility after 30 days)
• Behavioral Medicine through Teladoc
• Short-Term Disability Insurance (Employer paid)
• Long-Term Disability Insurance
• Life Insurance
• Pet Insurance
• Education Reimbursement Opportunities
• Flexible and Dependent Benefits Plan
• Referral Bonuses