Sales and Service Associate

LOCATION 4200 Chino Hills Parkway Suite 780 Chino Hills CA 91709 JOB SUMMARY This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience. ESSENTIAL DUTIES & RESPONSIBILITIES Develop first‑name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources. Help keep the gym clean, well‑maintained, and safe for members and guests. Deliver an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit—inspiring them to take the right next steps in pursuing their fitness goals within our community. Support an exceptional new member onboarding experience that helps members get connected to our fitness offerings. Be the first face they see when they walk in, greeting them and attending to their needs so they feel belonging. QUALIFICATIONS Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity. Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth. Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude. Embrace challenges and view setbacks as opportunities to learn and grow. Possess a strong service mentality and desire to deliver exceptional member experiences. Minimum of 1 year of experience in retail or fitness sales. CPR and AED certification required within 60 days of employment. AVAILABILITY Full‑time. Flexible availability across weekdays, weekends, and holidays to best serve the member community. TRAVEL REQUIREMENT Minimum travel may be required for training purposes and lead generation. VARIABLE COMPENSATION Team members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. BENEFITS Comprehensive benefits include paid time off, medical and dental coverage, 401(k) with match for qualifying positions, free gym membership, and discounts on products and personal training. Employee Resource Groups are available to promote community events in‑person and virtually. DISCLAIMER This job description is intended to describe the general job functions and requirements for this position. It is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. #J-18808-Ljbffr