Global Implementation and Solution Design Manager

Global Implementation And Solution Design Manager

The Global Implementation and Solution Design Manager is responsible for managing the implementation of global logistics solutions for key customers. This role ensures seamless onboarding of new business, process standardization, and operational excellence across regions. The manager will work closely with internal stakeholders, including sales, operations, IT, and account management, to design scalable and efficient solutions that meet customer requirements.

Responsibilities include:

• Leading the end-to-end implementation of global customer accounts, ensuring a smooth transition from sales to operations, and retaining and strengthening customer relationships.
• Developing and executing detailed implementation plans, including timelines, milestones, and risk management strategies.
• Coordinating with cross-functional teams to ensure all requirements are met before go-live.
• Establishing and tracking key performance indicators to measure implementation success and drive continuous improvement.
• Acting as the primary point of contact for customers during the implementation phase, ensuring alignment on expectations and deliverables.
• Collecting and analyzing customer feedback to guide the continuous improvement of customer care services.
• Developing standardized implementation frameworks that can be adapted to different customers and regions.
• Working closely with sales and account management to provide pre-sales solution support.
• Maintaining strong relationships with key global customers, ensuring a seamless implementation experience and a foundation for long-term partnerships.
• Providing regular status updates to senior management, highlighting project progress, risks, and mitigation strategies.
• Performing other duties as assigned.
• Complies with all policies and standards.

Qualifications include:

• Education: Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field. (Required) Master's Degree (Preferred)
• Experience: 5+ years of experience in logistics, freight forwarding, or supply chain management, with a strong focus on solution design and implementation. (Required)
• Knowledge, Skills, and Abilities: Knowledge of CargoWise, Infor Nexus, SAP, or similar logistics platforms. Experience with change management and process improvement initiatives. Understanding of global trade compliance and customs regulations. Experience with EDI/API integration, transport management systems (TMS), and visibility platforms. Strong project management skills (PMP, Agile, or Lean Six Sigma certification is a plus). Excellent communication, negotiation, and stakeholder management skills. Ability to work in a fast-paced, global environment with competing priorities.

What AIT Can Offer You:

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide:

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and railon time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at View phone number on click.appcast.io.