Client Coordinator - Twin Peaks Veterinary Center

POSITION SUMMARY:

Twin Peaks Veterinary Center is looking for an experienced receptionist to join our AAHA-accredited, 4 doctor practice. In this position you will utilize superior client service skills to their fullest - delivering the highest quality patient and client care. Candidate should be comfortable with computers, competent with multi-line phone systems, and enjoy working with the public. We are a fast-paced facility and place emphasis on communication and teamwork. We are open six days a week. We offer competitive compensation along with a comprehensive benefits package, Paid Time Off for full time employees, 401K, Continuing Education, generous pet care discounts and more. Core competencies will be tested, and background check will be performed.

This position offers variable shifts within our normal business hours.

Work Schedule Requirements:

• Must be available to work Mondays & Tuesdays and/or Fridays & Saturdays

• Business hours are Monday–Saturday, 7:00 AM – 6:00 PM

• Shifts will vary within these hours

• Pay range: $15.00-$18.00 per hour, essentially depending on experience.

Our Culture and Values

Here at Twin Peaks, our mission is to nurture the bond between people and animals by providing timely veterinary services to our clients and quality medicine to their pets in a friendly, comfortable atmosphere. We know how much you care about your pet and want to make sure you have access to skilled, compassionate veterinary professionals for everything from preventative wellness to urgent care. We love your pets too! Our experienced team offers quality veterinary services to the pets of our local Arizona communities of Tucson, Marana, Oro Valley, and surrounding areas.

WHAT WE’RE LOOKING FOR (Essential Qualifications):

Education :
• High School Diploma or GED required
Professional Licenses/Certifications: None
Experience:
• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired
Knowledge, Skills and Ability:
• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to talk and hear.
The team member must frequently use a computer for long periods of time. Specific vision
abilities are required to do this job including close vision. This position requires walking and/or
standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be
exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is
exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with
assistance. Must be able to work flexible hours including evenings and weekends.

SUPERVISORY RESPONSIBILITIES: None