Enrollment Specialist

What You'll Do As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free‑of‑cost support throughout their cancer journey. As the first touch point for members who are eligible for Thyme Care, Enrollment Specialists build a foundation of trust by listening deeply and taking the time to understand each member’s needs so we can successfully enroll them into our program. You will also be responsible for carefully documenting member needs and preferences to enable our team to best care for each member. This role reports into the Enrollment Specialist Team Lead and expects you to make 80–100 outbound calls to prospective members each day, depending on your assignment. We maintain a schedule that includes lunch and two breaks to ensure sufficient coverage at all times. Within Your First Three Months Complete virtual onboarding and training (three weeks long) and become up to speed on Thyme Care systems, tools, technology, partners, and expectations. Make around 80 outbound calls with prospective members each day. Follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards. Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey, building strong, trusting relationships. Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services. Obtain consent from members, conduct enrollment surveys, and identify and elevate any urgent member needs. Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goal. This Role Is Ideal for Individuals Who Have experience in sales roles, building trust, listening deeply, and overcoming objections, and want to continue honing these skills. Are recent college graduates with 1+ years of experience in a fast‑paced environment; bonus points for experience in healthcare, start‑ups, or sales. What Leads to Success A member‑first approach. You are personally motivated by our mission and passionate about helping people during one of the most challenging seasons of their lives. Metrics focused. You hit daily, weekly, and monthly goals and frequently exceed them. Growth mindset. You are humble and proactively seek feedback; you are hungry to learn and grow. Effective listener and communicator. You are a clear, articulate communicator, always starting with listening and building rapport with members and colleagues. Comfort with technology. You work with Zoom, Google Suite, and Slack and learn new technologies with minimal guidance. Start‑up flexibility. You thrive with rapid changes to business strategy and priorities and are energized by start‑up life. Private working environment. You operate in a private, quiet, secure environment during your shifts with reliable, high‑speed internet. Successful candidates are resilient, goal‑oriented, adaptable, and energized by connecting with people during critical moments in their lives. Benefits Compensation. This is a non‑exempt, full‑time position. Pay rate is $24.03/hour. Bonus potential. Up to $2,500 per quarter (up to $10,000 annually) for exceptional performance; new hires become eligible after successfully completing a 90‑day probationary period. Shift schedule. 9:00 am–5:30 pm EST, Monday through Friday. Location requirement. The role must be performed within the lower 48 United States due to contractual limitations with accessing PHIs. Health benefits. Choice of medical, dental, and vision insurance plans and a generous vacation policy for full‑time employees. We recognize a history of inequality in healthcare. We challenge the status quo and create an inclusive culture through the care we give and the organization we build. We are an equal opportunity employer. #J-18808-Ljbffr