Customer Service Clerk I

: Position Information Working Title of Vacant Position Customer Service Clerk I Job Type Full Time Posting Type Public Number of Vacancies 1 Department POLICE Division POLICE ANIMAL SERVICES Requisition Number 2025272 Number of hours worked per week 40 Work Schedule Shift : The shelter is open seven days a week. [Dependent on operational needs and will include weekends.] Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Work Site Location Chesapeake, VA. Position Driving Requirement O - Occasional Pay Grade GE02 Pay Basis Semi-Monthly Advertised Salary $16.74 - $22.18 starting hourly rate range [ depending on qualifications and experience ]Are you passionate about animals and enjoy helping people? Chesapeake Police Animal Services is looking for a compassionate and enthusiastic Customer Service Clerk I to join our front-line team. In this rewarding role, you'll support our mission of animal welfare by assisting citizens with adoptions, redemptions, and animal services—ensuring both pets and people receive the highest quality of care and service. As a key team member, you'll be the welcoming face of our facility, guiding citizens through the adoption process, reuniting lost pets with their families, and providing essential education on responsible pet ownership. Your work will directly contribute to positive outcomes for animals in our care and help us build a more compassionate community. Primary Responsibilities:

• Provide warm, professional, and efficient service to all visitors in person, by phone, and via email.
• Facilitate animal adoptions, intakes, transfers, redemptions, and other related processes in accordance with established policies.
• Review and approve adoption applications, ensuring all candidates meet eligibility criteria.
• Educate the public on responsible pet ownership and applicable city, state, and federal animal ordinances.
• Collect and process fees and donations; issue receipts and provide relevant educational materials.
• Accurately reconcile and report financial transactions on a daily and monthly basis.
• Maintain and update records in the department's software system, including animal medical records, licenses, and reports.
• Receive and document lost and found reports; track pet identification and notify owners as needed.
• Maintain inventory and submit purchase requests for customer service-related supplies.
• Uphold citizen privacy and ensure concerns are communicated appropriately to supervisors.
• Distribute surveys and collect feedback to help improve services and community engagement.

What We're Looking For:

• A friendly, energetic, and professional individual with a passion for public service and animal care.
• Strong communication and interpersonal skills with the ability to handle sensitive or emotional situations with empathy.
• Detail-oriented with excellent organizational skills and the ability to multitask effectively.
• Comfortable with computers and data entry; experience with customer-facing software is a plus.
• Ability to thrive in a fast-paced, team-oriented environment.

This is more than just a customer service job—it's a chance to make a meaningful difference in the lives of animals and the people who love them. If you're ready to join a mission-driven team where every day brings new opportunities to help, we'd love to meet you! The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks. Required Qualifications VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education. EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of three months of related, full-time equivalent experience. SPECIAL CERTIFICATIONS AND LICENSES : May require certifications depending on the department. Depending on departmental operational requirements, may require valid driver's license and driving record in compliance with City Driving Standards . SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or citywide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications PREFERRED REQUIREMENTS : Experience with Microsoft, Outlook and SharePoint. Strong customer service skills. Posting Detail Information Job Open Date 05/29/2025 Job Close Date 06/10/2025 Open Continuous No Special Instructions to Applicants The position start date is no sooner than July 28, 2025. DRUG SCREENING : Marijuana In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver's license (CDL) or is a sworn law-enforcement officer/deputy.

ADA Checklist

Overall Physical Strength Demands Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time. Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Occasionally- Up to 1/3 of the time. Sitting Continuously- 2/3 or more of the time. Walking Occasionally- Up to 1/3 of the time. Lifting Rarely- Less than 1 hour per week. Lifting Amount Exerting up to 10 lbs Carrying Rarely- Less than 1 hour per week. Carrying Weight Exerting up to 10 lbs Pushing/Pulling Rarely- Less than 1 hour per week. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally- Up to 1/3 of the time. Handling N = Never Fine Dexterity Occasionally- Up to 1/3 of the time. Kneeling N = Never Crouching Never- Never occurs. Crawling Never- Never occurs. Bending Rarely- Less than 1 hour per week. Twisting Rarely- Less than 1 hour per week. Climbing Never- Never occurs. Balancing Rarely- Less than 1 hour per week. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls N = Never Machines, Tools, Equipment and Work Aids Used Computer, fax machine, copier, portable radio. Protective Equipment Required Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases M = Several Times Per Month Physical Danger or Abuse N = Never Other D = Daily If Other, Description Animals Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust S = Seasonally Extreme Temperatures S = Seasonally Noise and Vibration W = Several Times Per Week Fumes and Odors M = Several Times Per Month Wetness/Humidity S = Seasonally Darkness or Poor Lighting N = Never Primary Work Location Office Environment, Other - Animal Care Facility Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Frequently- From 1/3 to 2/3 of the time. Emergency Situations Rarely- Less than 1 hour per week. Frequent Change of Tasks Continuously- 2/3 or more of the time. Irregular Work Schedule/Overtime Rarely- Less than 1 hour per week. Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time. Working Closely with Others as Part of a Team Frequently- From 1/3 to 2/3 of the time. Tedious or Exacting Work Occasionally- Up to 1/3 of the time. Noisy/Distracting Environment Frequently- From 1/3 to 2/3 of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) Shelter Attendants, Animal Control Officers, or Supervisors can assists with answering the phones and communicating with citizens.

Professional References

Professional References

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