Principal Resident Engineer (Federal)

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role :

Our Public Sector team is seeking a Resident Engineer who will partner with one of our strategic federal customers in Washington DC. In this role, you will serve as an onsite, customer-facing technical expert responsible for planning, deploying, and optimizing the Dragos Platform within the customer's industrial environment. You will work hands-on at customer facilities to install the platform, tune it to their operational needs, and ensure reliable security coverage across their ICS/OT systems. Serving as a trusted technical partner, you'll guide customers through deployment, troubleshooting, and ongoing platform adoption, enabling them to strengthen and sustain the security of their critical infrastructure.

Responsibilities :

• Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases, success criteria, and define Dragos Platform objectives.
• Partner with client teams on network architecture, sensor placement, and integrations; coordinate and conduct full deployments including upgrades, patches, and configuration changes.
• Tune, optimize, and monitor the Dragos Platform to meet defined customer objectives and ensure continuous availability.
• Develop content, build foundational workflows, and provide troubleshooting and break/fix support; manage escalations as needed.
• Provide knowledge transfer, training, and new release feature walkthroughs to key stakeholders while documenting processes.
• Maintain ongoing client engagement by soliciting feedback on feature requests, communicating product roadmap updates, and identifying opportunities for additional Dragos products and services.
• Coordinate and collaborate with internal Dragos teams including Intel and Threat Hunting to deliver comprehensive customer outcomes.

Qualifications :

• Must living within commuting distance of Washington DC and be willing to work onsite 5 days per week.
• Must have an active Top Secret security clearance.
• 5+ years of ICS/OT cybersecurity experience.
• Networking experience including strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols.
• Experience with Linux (command line), Docker, scripting languages (Python, shell, etc.), SIEMs, and ELK stack.
• Experience with on-premise and cloud software solutions for the enterprise, with the ability to manage multiple stakeholders and projects.
• Customer-oriented and attentive to client needs, with strong interpersonal and communication skills.
• Willingness to travel up to 30%.

Compensation :

• Salary: $200,000
• Competitive Equity Package
• Comprehensive Benefits Plan

#LI-BR1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.