Inside Sales Representative

Job Description

Job Description

Inside Sales Representative (Hardware & Building Materials)

Madison, IN | On-site | Full-time | $15.00–$20.00 per hour

R.P. Lumber is hiring an Inside Sales Representative for our Madison, IN store. This is a showroom role for someone who likes helping contractors and homeowners choose the right materials, write accurate orders, and keep the sales floor ready.

You will report to the Retail Manager. You will quote and sell in person, by phone, and by email, run the register, and support merchandising and special orders.

About R.P. Lumber

We are a family-owned building materials and hardware retailer founded in 1977. We now operate 100+ locations across Illinois, Indiana, Iowa, Missouri, South Dakota, Wisconsin, and Wyoming. Our promise is simple: Best Service. Best Value.

What you will do

Customer service and sales

- Help customers and contractors with product selection, pricing, quotes, orders, deliveries, and installations

- Follow up on orders and resolve service issues; involve the Retail or General Manager when needed

- Build relationships with walk-in and contractor customers

- Support Outside Sales with order questions, product information, and pricing

- Learn estimating and material takeoffs for construction projects

- Grow product knowledge across residential, rural, industrial, and commercial building materials

Orders, register, and credit

- Enter orders, pricing, and related data in the point-of-sale system (BisTrack) so invoices, work orders, and tickets are accurate

- Operate and balance the cash register

- Research credits, returns, and past-due accounts as assigned

- Help with special-order products using supplier catalogs (pricing, colors, sizes, availability)

- Work with the credit department on applications and collections when asked