Managed Services - Presales Architect

Job Summary This role combines customer-facing solution architecture with technical leadership responsibilities for designing and positioning NetApp Managed Services and Storage-as-a-Service (STaaS) solutions. The individual will partner with sales teams, customers, and delivery organizations to assess customer environments, architect Managed Services solutions, support strategic bid pursuits, and ensure successful transition to service delivery. The ideal candidate combines deep technical expertise with strong consultative and communication skills, enabling them to translate customer business and technical requirements into scalable, supportable, and cost-effective Managed Services and 'as-a-Service' solutions. Key Responsibilities Technical Lead Responsibilities Act as the technical authority within Managed Services bid pursuit teams, guiding sales, presales, and delivery stakeholders Lead customer discussions to understand technical environments, business objectives, operational requirements, and integration needs Establish trusted advisor relationships with customer stakeholders and communicate the business value, financial impact, and operational benefits of Managed Services and STaaS solutions Perform discovery, assessments, and data analysis activities utilizing customer information and NetApp toolsets Analyze infrastructure, capacity, utilization, and operational data to support solution design and service transitions Collaborate with customers and internal teams to identify risks, dependencies, and mitigation strategies throughout the sales cycle Provide technical leadership and guidance from opportunity qualification through service transition and ongoing customer engagement Managed Services Solution Architect Responsibilities Design end-to-end Managed Services and Storage-as-a-Service (STaaS) architectures, including storage, cloud, monitoring, automation, security, reporting, and operational processes Assess customer environments using discovery tools, operational data, and stakeholder interviews to determine 1 requirements and readiness Map customer requirements to standardized service offerings while defining customized service designs where required Architect outcome-based and consumption-based 'as-a-Service' solutions that align customer business objectives with scalable and commercially viable service offerings Develop transition and migration strategies for customers moving from self-managed environments or incumbent managed service providers Define security, access, connectivity, monitoring, integration, automation, and tooling requirements needed to support service delivery Evaluate customer technologies, operational practices, scripts, processes, and third-party tools to ensure compatibility with NetApp Managed Services Work closely with sales teams to support solution proposals, service scoping, SOW development, RFQ/RFP/RFI responses, pricing, and customer presentations. Develop Managed Services pricing models, including outcome-based and consumption-based offerings, balancing customer requirements, risk, and profitability Develop service management frameworks including incident management, change management, ticketing integration, e-bonding, CMDB alignment, governance, and operational reporting requirements Assist in defining cost-efficient infrastructure deployment strategies aligned to customer growth, service requirements, and commercial objectives Provide architectural guidance to delivery teams during onboarding while supporting thought leadership discussions, service optimization, and future expansion opportunities with customers Job Requirements Deep understanding of IT Service Management principles and practical experience with ITIL-based service delivery models Deep NetApp technical expertise and broad knowledge of enterprise storage, cloud, data center, and infrastructure technologies Experience supporting Managed Services and STaaS opportunities including solution scoping, service design, quoting support, SOW development, RFQ/RFP responses, and customer presentations Experience developing and positioning Managed Services pricing models, including outcome-based and consumption-based services (e.g., $/TiB models), with the ability to align customer outcomes, operational requirements, risk, and profitability Strong understanding of enterprise infrastructure, virtualization, cloud, hybrid-cloud architectures, and operational tooling Experience with customer discovery, infrastructure assessments, operational readiness evaluations, and technical due diligence activities Knowledge of security, remote management, access controls, governance, and compliance requirements within enterprise environments Experience with ITSM platforms, monitoring tools, service integrations, automation frameworks, and operational reporting solutions Proven ability to design scalable, secure, supportable, and cost-effective Managed Services solutions Strong commercial awareness and demonstrated ability to align technical design decisions with business and financial objectives Excellent communication, presentation, leadership, and stakeholder management skills, with the ability to engage executives and technical audiences Education and Experience Typically requires a minimum of 12 years of related experience and a Bachelor's degree or commensurate experience Experience supporting enterprise Managed Services engagements, solution architecture, consulting, or technical presales activities ITIL certification preferred Compensation: The target salary range for this position is 170,000 - 253,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region and further details will be provided as part of the recruitment process. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do. #J-18808-Ljbffr NetApp, Inc.