Director - IT Engineering and Operations

IT Infrastructure Manager

This position is accountable for the planning, coordinating, directing, and designing of all operational activities of the IT Infrastructure Department, including on-premises, cloud, and hybrid environments. This position is also accountable for providing direction and support for IT solutions that enhance mission-critical business operations — including AI-enabled services, automation platforms, and cybersecurity programs — and works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Dimensions

• Components Supported: Multiple Redundant Datacenters
• Multiple Cloud-Based Infrastructure (IaaS)
• 700+ Desktop Systems
• 100+ Mobile Devices
• 175+ Servers
• Multiple Redundant Unified Communications Systems
• 26 Branch Locations & Spectrum Center
• Hardware/Software Assets Managed: $6MM+
• Annual Capital Expenditures: $600M-$800M
• Annual Service Contracts Administered: $250M-$350M

Supervisory Responsibilities

• This position reports directly to the CIO. Staff reporting directly to this position include:
• Direct Reports
• Telecommunications Manager
• Help Desk Supervisor
• Systems Support Administrator I
• Systems Support Administrator II
• Systems Infrastructure Engineer
• Indirect Reports
• Telecommunications Administrator
• Systems Support Analyst I
• Systems Support Analyst II

Nature & Scope

• Lead IT Infrastructure Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources across on-premises, cloud, and hybrid environments.
• Lead the organization's cloud strategy, including governance of IaaS, PaaS, and SaaS platforms, optimizing cost, performance, and security across multi-cloud environments.
• Champion a Zero Trust security architecture, overseeing identity and access management (IAM), endpoint detection and response (EDR), and security information and event management (SIEM) programs.
• Oversee AI and automation initiatives within the infrastructure domain, including the evaluation, governance, and responsible deployment of AI-powered tools and platforms.
• Direct infrastructure-as-code (IaC) and DevOps practices, ensuring repeatable, auditable, and scalable deployment pipelines across the organization.
• Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
• Develop and review budgets for the IT Infrastructure department — including capital, cloud, and operational expenditures — ensuring alignment with stated goals, guidelines, and objectives.
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware, software, and cloud resources based on department needs.
• Lead vendor and SaaS portfolio management, rationalizing the organization's software subscriptions and ensuring contracts deliver measurable business value.
• Lead and maintain the enterprise security architecture, including zero-trust frameworks, cloud security posture management (CSPM), and compliance with financial industry regulatory requirements (NCUA, FFIEC, GLBA).
• Manage and coordinate training of staff responsible for planning and installation of network software, hardware, and cloud-based services.
• Direct strategies, initiatives, and support of day-to-day computer operations as well as the underlying infrastructure, including cloud-native and hybrid workloads.
• Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Participate and recommend in the design and implementation of disaster recovery and business continuity plans, procedures, audits, and enhancements — including cloud-based DR strategies.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.
• Interfaces with other top-level management and technology heads across the company; takes an active role in determining overall company technology and development strategies.
• Ensures compliance with applicable regulations through continuous monitoring, audit readiness, and proactive risk management.
• Exercises discretion and independent decision-making necessary to ensure growth of the credit union in a manner that supports its mission and increases profitability.
• Perform other duties as required.

Education, Skills, & Abilities

The Eight Superpowers

1. Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
2. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
3. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
4. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
5. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
6. Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
7. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's success.
8. Values and shows appreciating for the unique qualities and experiences of each person- inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.

Other Education, Skills, and Abilities

• Education: Requires a Bachelor of Science Degree with an emphasis in Information Technology/Systems, Computer Science, or related field, plus 5–7 years of related work experience. Requires 3–5 years in an IT management role.
• Industry Certifications (preferred): Microsoft (Azure Administrator AZ-104, Azure Solutions Architect), Cisco, VMware, Palo Alto, AWS Certified Solutions Architect, or Google Cloud Professional.
• Security Certifications (one or more preferred): CISM (Certified Information Security Manager), CISSP (Certified Information Systems Security Professional), CCSP (Certified Cloud Security Professional), SSCP (Systems Security Certified Practitioner).
• Service Management: ITIL 4 Foundation certification preferred, demonstrating knowledge of modern IT service management frameworks.
• Proven experience in IT infrastructure planning, cloud migration/management, and project management.
• Comprehensive knowledge of network operating systems, SD-WAN, cloud networking, and network security; experience with both traditional hardware (routers, firewalls, SANs) and cloud-native equivalents.
• Experience with cloud platforms (AWS, Azure, or GCP), including cost management (FinOps), identity governance, and cloud security posture management (CSPM).
• Familiarity with infrastructure-as-code (Terraform, Ansible, or equivalent) and CI/CD pipeline management supporting DevOps practices.
• Knowledge of zero-trust network access (ZTNA) principles and modern identity and access management (IAM) frameworks.
• Experience with SIEM, EDR, and threat intelligence platforms in a financial services environment.
• Experience with systems design and development from business requirements analysis through day-to-day management.
• Ability to compare key IT functions, major roles, and interdependencies to those in comparable organizations.
• Demonstrated ability to apply IT in solving business problems. Strong leadership and executive communication skills.
• In-depth knowledge of applicable laws and regulations as they relate to IT, including NCUA, FFIEC, and GLBA requirements.
• Excellent written, oral, and interpersonal communication skills. Highly self-motivated, self-directed, and attentive to detail.
• Ability to conduct and direct research into IT issues and products. Ability to present ideas