Service Manager

## Service ManagerApplylocations: Russellville, ARtime type: Full timeposted on: Posted Todayjob requisition id: JR549Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.**Job Description****Responsibilities*** Communicates, enforces, and monitors service department processes to ensure customer satisfaction* Responsible for driving revenue, managing expenses, and generating profitability which meets or exceeds budget for the Service Department* Creates annual location service department goals and budget, in alignment with the organization’s financial and operational objectives* Executes service department marketing plan with the direction from VP of Service Operations and Marketing manager* Ensures that all service warranty and Product Improvement Program claims are processed within the required timeframe to the central warranty processor* Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge* Coordinates Logistics to and from all customers as well as internally and from suppliers to ensure units are received, setup/repaired, and delivered in a timely and efficient manner* Reviews work orders for completeness and accuracy prior to customer billing* Coordinates customer on farm visits with Location manager* Communicates daily with Location Manager, other departments, and other locations to ensure all tasks are completed as efficiently as possible in order to provide a positive customer experience.* Manages recruiting, staffing and employee development activities for employees reporting to this position* Completes Performance Reviews with all subordinates at least annually to discuss Performance and Improvement needed.* Ensures all company objectives and policies are communicated and implemented within the department* Assists with the development and training plans of service personnel and completes performance reviews of service staff along with location manager* Display problem solving skills with emotional customers, conflict resolution and being able to compromise* Operates and maintains vehicles, tools and equipment required to perform job responsibilities* Maintains a clean work area and performs work in a neat and orderly fashion* Ensures all Department Employees Follow all safety rules and regulations in performing work assignments* Completes all routine inspection and safety protocols for the department* Actively Participates in Location Safety Meetings and assists in all safety related tasks* Maintains knowledge of John Deere and competitive products* Responsible for maintaining operational safety, security, and appearance of company assets, building, and grounds* Performs morning Pre-Shift Meetings with Department employees & covers all Safety related topics**Qualifications*** 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred, Basic Mechanical Knowledge* Experience operating vehicles, tools, and equipment for diagnostic purposes* Experience with basic computer functions; experience using Service ADVISORTM or other computer based diagnostic repair tools preferred* Experience leading, communicating, and working cooperatively in a team environment* Display problem solving skills such as emotional customers, conflict resolution and being able to compromise* Experience analyzing and interpreting internal and financial reportsHelp us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.*It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.* #J-18808-Ljbffr