Senior E-Commerce Client Partnership Manager

Job Description

Job Description

What We Do  

C.A. Fortune is a national consumer-centric integrated commerce agency built to help brands win at retail. We deliver sales strategy, in-store execution, full-service marketing, and digital commerce through a single, fully integrated partner. Our capabilities span the full shelf: from getting brands on it, to getting them off it.

We're passionate, energetic, and deeply motivated by one thing: helping brands win over customers and consumers. We bring together sales experts, marketers, e-commerce specialists, data analysts, and creatives. Different backgrounds, one mission.

Who We Are  

C.A. Fortune is built on the belief that great people build great brands. We're a national consumer-centric integrated commerce agency. We show up every day to help brands of all sizes grow, compete, and lead. From emerging challengers to established market leaders, we bring the sales horsepower, marketing firepower, and integrated thinking to move the needle at retail.

The best brands are built by the best people. Come build with us. 

Overview of the Role

• We are looking for a Sr. E-Commerce Partnership Manager who will manage a portfolio of clients on all day- to-day activities to grow CA Fortune Clients' business on Amazon, to ensure they are set up for success. Additionally, this role will lead strategy sessions, business reviews, and operations meetings. They will also have direct partnership management responsibilities owning the development and execution of digital shelf and merchandising strategies.
• This role will balance strategic client partnership with behind the scenes expertise with heavy involvement in Vendor Central and Seller Central, excel and task management. All aspects of forward facing support and back-end execution are critical to success in this role.
• Location: Fully remote, if local to Chicago, IL will observe a hybrid schedule in office 3 days
• Salary: $95,000 - $105,000 based on experience, qualifications, and skills 
• Travel required is less than 10% - i.e. industry trade shows, client national sales meetings, ECommerce Team meetings, and /or any other events
• We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you're looking for a sign to apply, here it is!

What You'll do at C.A. Fortune

• Direct management of clients' brands and portfolio with responsibility for:
• Ecommerce strategy development across the channel to ensure product availability, content, customer acquisition, and retention
• Amazon digital shelf creation & optimization, assortment recommendations, pricing, merchandising, Amazon Advertising strategy & execution, 1P & 3P selling
• Work with clients to identify, track, and report on KPIs
• Help clients navigate relationships and meetings with Amazon Vendor Managers
• Manage clients' vendor and seller accounts, including catalog and content updates, merchandising, data accuracy, and submissions to Amazon support 
• Hands-on execution in data and task management
• Lead onboarding of new clients and new product launches in Vendor and Seller Central
• Engage internal insights team to deliver client reporting and data needed to make key business decisions
• Analyze client reporting and develop insights that lead to action to drive growth
• Tracking progress and coordinate client updates and ensure critical timelines are met
• Identification of issues and troubleshooting solutions with Amazon support including operational issues that may cause delays in shipments
• Participation in key client strategy meetings
• Work with distributors and other 3P logistics providers to provide solutions for clients to sell any product via Amazon platforms

What You Should Bring to the Table

• At least 5 years of experience working with Amazon.
• Experience with a major retailer (Brick & Mortar or Online).
• Experience partnering with Amazon and working with Seller Central and Vendor Central platforms.
• Experience with Amazon's advertising portal (i.e. budgeting and advertising spend).
• Strong knowledge of the consumer products industry (specifically food products).
• Strong communication skills, ability to clearly articulate complex concepts/processes in a concise manner, including strong attention to detail and proofreading skills.
• A demonstrated competency in multi-tasking and problem-solving with focus on meeting deadlines.
• Strong analytical and strategic thinker; can turn self-developed strategies/efficient processes into execution.
• Bachelor's Degree and/or similar industry experience.
• Proficient with all necessary computer-based programs (Outlook, Word, Excel, PowerPoint, SharePoint).

You Will Stand Out if You Have

• Client Management and/or agency experience strongly preferred
• Prior CPG experience
• Familiarity with both Seller Central and Vendor Central platforms

Perks

• PTO and Sick Days
• 11 paid company holidays per year
• 1 Floating holiday
• 2 paid volunteer days per year
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day through Labor Day)
• Bonus eligible

Come As You Are

C.A. Fortune is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.