Fulfillment Associate

Corporate Legal Document Fulfillment And SOP Operations Specialist

We are seeking a detail-oriented and customer-focused professional to join a dynamic team supporting corporate legal document fulfillment and SOP operations. This is a 6 month 100% on site contract with the potential to be extended or hired. You will play a key part in helping businesses remain compliant throughout every stage of their lifecyclefrom formation and registration to ongoing compliance and dissolution. If you enjoy problem-solving and can manage multiple priorities while delivering exceptional customer service, we want to talk to you. Please submit your resume for consideration.

Key Responsibilities

• Deliver high-quality customer support by reviewing requests for accuracy, ensuring compliance, resolving or escalating issues, and communicating updates clearly to customers and internal teams
• Support corporate legal document fulfillment processes and Service of Process (SOP) functions
• Review, prepare, and submit legal and business filings including incorporations, formations, retrieval requests, and compliance status checks
• Manage legal service of process documentation, including receipt, scanning, forwarding, and retention
• Process state and customer documents according to established Standard Operating Procedures using proprietary systems and Microsoft Office tools
• Maintain adherence to security and confidentiality guidelines
• Create and update process documentation as needed
• Collaborate with team members to support training initiatives and implementation of policy or process changes
• Provide consultative support to customers, vendors, and internal teams regarding products and jurisdictional requirements
• Analyze workflows and data to identify process improvement opportunities
• Assist with reporting, special projects, and other operational initiatives as assigned

Qualifications

• Minimum of 2 years of customer service, legal support, administrative, or related professional experience
• High school diploma or equivalent required; college coursework preferred
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Excellent data entry accuracy and analytical abilities
• Strong organizational skills with the ability to prioritize multiple tasks effectively
• Ability to work both independently and collaboratively in a deadline-driven environment
• Proven problem-solving skills and adaptability in a high-energy setting