Fulfillment Associate
Sparks Group
Corporate Legal Document Fulfillment And SOP Operations Specialist
We are seeking a detail-oriented and customer-focused professional to join a dynamic team supporting corporate legal document fulfillment and SOP operations. This is a 6 month 100% on site contract with the potential to be extended or hired. You will play a key part in helping businesses remain compliant throughout every stage of their lifecyclefrom formation and registration to ongoing compliance and dissolution. If you enjoy problem-solving and can manage multiple priorities while delivering exceptional customer service, we want to talk to you. Please submit your resume for consideration.
Key Responsibilities
- Deliver high-quality customer support by reviewing requests for accuracy, ensuring compliance, resolving or escalating issues, and communicating updates clearly to customers and internal teams
- Support corporate legal document fulfillment processes and Service of Process (SOP) functions
- Review, prepare, and submit legal and business filings including incorporations, formations, retrieval requests, and compliance status checks
- Manage legal service of process documentation, including receipt, scanning, forwarding, and retention
- Process state and customer documents according to established Standard Operating Procedures using proprietary systems and Microsoft Office tools
- Maintain adherence to security and confidentiality guidelines
- Create and update process documentation as needed
- Collaborate with team members to support training initiatives and implementation of policy or process changes
- Provide consultative support to customers, vendors, and internal teams regarding products and jurisdictional requirements
- Analyze workflows and data to identify process improvement opportunities
- Assist with reporting, special projects, and other operational initiatives as assigned
Qualifications
- Minimum of 2 years of customer service, legal support, administrative, or related professional experience
- High school diploma or equivalent required; college coursework preferred
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Excellent data entry accuracy and analytical abilities
- Strong organizational skills with the ability to prioritize multiple tasks effectively
- Ability to work both independently and collaboratively in a deadline-driven environment
- Proven problem-solving skills and adaptability in a high-energy setting
$17 - $23 per hour
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