Customer Service Rep

Customer Service Rep

Job Overview

Reports to: Customer Service Supervisor

Location: Garden Grove, CA

Type: Full-Time

Schedule: 1st Shift (6am-2:30pm)

Job Summary:

Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules. Review the MRP system to ensure customer order due dates are in line with required delivery dates. Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly. Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame. Communicate with customers on any additional blue prints, drawings, or other items needed for processing. Coordinate with production on obtaining ECD's for orders. Prepare orders in ship out or other areas as needed. Develop daily reports on orders and communicate with production. Other duties as assigned.

Education: High School Graduate or General Education Degree (GED): Required

Experience: 2 plus years of experience in manufacturing

Physical Requirements

Vision (Near, Distance)

Sense of Sound - Able to hear average conversations

Work Environment

Working conditions are normal for an office environment but may be exposed to shop conditions.

Benefits

Compensation Range $16.90 to $22.46 per hour (DOE)

Medical, Dental, Vision, Employer Paid Basic Life, Supplemental Life Insurance, 401k with a Employer Match Generous Paid Time Off program 7 Holidays and 1 Floater Holiday

This position requires access to knowledge and technical data regulated by the International Traffic in Arms Regulations (ITAR). Valence Surface Technologies is required to verify that applicants meet ITAR requirements prior to employment for this role.

Behaviors

Preferred: Thought Provoking: Capable of making others think deeply on a subject Team Player: Works well as a member of a group Functional Expert: Considered a thought leader on a subject Dedicated: Devoted to a task or purpose with loyalty or integrity Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred: Goal Completion: Inspired to perform well by the completion of tasks Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter: Inspired to perform without outside help Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required: High School or better.

Experience

Required: 2 years: Manufacturing experience

Equal Opportunity Employer