Customer Support Representative

Customer Support Representative

Anagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, Anagram's all-in-one revenue cycle management solution is designed to save providers time and money, and free doctors to deliver the best care for their patients. Our mission is to simplify insurance, and it's working: over 2,000 eye care professionals rely on Anagram to manage their insurance billing.

Founded in 2014, Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.

As a Customer Support Representative, you'll join our dynamic Customer Support team dedicated to guiding, teaching, and supporting our customers in using Anagram's innovative platform. You'll be the friendly, knowledgeable face of Anagramdelivering exceptional service and building strong relationships with healthcare providers. This role is ideal for a proactive self-starter who thrives in a collaborative environment. Your contributions will have a direct and meaningful impact on our business and the healthcare providers we serve.

What We're Looking For:

• 13+ years of experience in a customer service or support role
• A team player with a positive, "can-do" attitude
• Strong communication and active listening skills
• Excellent problem-solving abilities
• Comfortable managing multiple tasks in a fast-paced environment
• Patient and empathetic when handling challenging cases
• Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace

What You'll Do:

• Provide timely, accurate, and empathetic support to customers via chat and email
• Understand and identify customer needs, guiding them through specific features and functionalities
• Maintain and update internal knowledge bases and customer records
• Share updates about new features, improvements, or processes with customers
• Collaborate cross-functionally with other teams to ensure a smooth customer experience

Bonus points!

• Passion for healthcare and improving the patient/provider experience
• Previous experience at a SaaS company or within a fast-growing startup
• Knowledge of Medical Insurance Terminology

Anagram offers employees:

• Industry-leading compensation, including salary and equity ownership
• MacBook, monitor, and all the technologies you need to succeed
• Full Medical & Dental Insurance
• Unlimited PTO
• 401k
• Remote first company
• Fast-paced startup environment

Anagram is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.