Field Service Controls Engineer

Job Description

Job Description

Position Summary

The Field Service Controls Engineer / Electrician is responsible for the installation, commissioning, troubleshooting, repair, and optimization of EMAG machine tools and automation systems at customer facilities throughout North America and internationally as required. This position specializes in Siemens-based control systems, including PLCs, HMIs, drives, and machine networking. The role serves as a key technical resource for customers during machine startups, service interventions, upgrades, training, and ongoing technical support activities.

Key Responsibilities/Essential Functions:

(Included but not be limited to the following)

· Install, commission, and validate EMAG machine tools and automation systems at customer sites.

· Perform electrical troubleshooting and repair of machine tool control systems, PLCs, HMIs, drives, sensors, motors, and related components.

· Configure, diagnose, and optimize Siemens control systems including SINUMERIK, SIMATIC PLCs, TIA Portal, STEP 7, WinCC, and Siemens drive technologies.

· Conduct machine startup activities including system verification, I/O checks, safety circuit validation, and operational testing.

· Diagnose electrical, controls, communication, and automation issues using schematics, software diagnostics, and testing equipment.

· Modify and troubleshoot PLC logic, HMI screens, machine parameters, and control configurations as required.

· Perform machine acceptance testing and support customer buy-off activities.

· Train customer maintenance personnel, operators, programmers, and engineering teams on machine operation, controls, troubleshooting, and preventive maintenance.

· Provide remote technical support to customers and internal service personnel.

· Collaborate with Engineering, Commissioning, Mechanical Service, and Customer Service teams to resolve technical issues.

· Generate detailed service reports documenting work performed, findings, corrective actions, and recommendations.

· Support machine upgrades, retrofits, control modernization projects, and software enhancements.

· Assist with development and improvement of commissioning procedures, troubleshooting guides, and technical documentation.

· Ensure compliance with all customer safety requirements and EMAG safety policies while working on-site.

· Maintain professional customer relationships and represent EMAG in a positive and professional manner.

**Education/Experience: **

· Associate degree or Bachelor's degree in Electrical Engineering, Mechatronics, Automation Engineering, Industrial Controls, or related technical field preferred.

· Journeyman Electrician certification or equivalent industrial electrical experience considered in lieu of degree.

· Minimum 5 years of experience in industrial controls, machine tool service, automation, or electrical commissioning.

Required Knowledge & Skills

(Included but not limited to the following)

• Highly organized
• Ability to multi-task and work in a fast-paced environment
• Ability to handle high stress situations with emotional maturity and professionalism at all times
• Personable, professional and friendly communication skills
• Dependable, reliable and trustworthy
• Ability to work in a team environment or independently
• Strong knowledge of Siemens automation platforms
• Ability to read and interpret electrical schematics, wiring diagrams, ladder logic, and technical documentation
• Experience troubleshooting industrial machine tools, CNC equipment, robotics, or automated manufacturing systems
• Familiarity with Fanuc, Siemens or other industrial control platforms
• Basic knowledge of ISO 9001/14001

Physical/Mental/Environmental Demands

The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Frequently be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.
• Plant manufacturing may be noisy from time to time, especially when visiting customer sites. Hearing protection may be required in some circumstances.
• Ability to multi-task and meet critical deadlines
• Overtime may be necessary as work load’s dictate. This may include weekdays, weekends and/or holidays.
• Job will require travel to and visit a customer’s office, production facility or job site. Conditions will vary at each location, but the conditions listed above will generally apply.
• Ability to travel internationally and domestically 70-90% of the time

You should be proficient in:

• PLC Troubleshooting Skills
• Industrial and Manufacturing Engineering
• Electrical Schematics
• 120/208/240/480 Voltage Systems
• CNC Machine Installation
• Electrical Installation
• Troubleshooting Industrial Automation Equipment
• PLC Programming Experience
• Electrical / Electronic Systems
• Field Service Readiness
• Industrial Electrical Systems
• Electrical Schematic Reading
• Equipment Installation & Wiring

Machines & technologies you'll use:

• CNC Automation Solutions (Fanuc, Siemens, Dmg Mori Seiki)
• CNC Laser Cutter
• CNC Lathe (2-4 axis)
• CNC Grinder
• CNC Lathe (5+ axis)
• Programmable Logic Controller (PLC) (Fanuc, Siemens)