Staff Product Manager, New Business Ventures

About the Position Collectors is the leading creator of innovative technology that provides value‑added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record‑setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. Role Overview As the Staff Product Manager, New Business Venture for Customer Experience, you will own the vision and roadmap end to end, shaping a seamless and intuitive journey across all touchpoints. You will partner closely with design, engineering, and business teams to rapidly build, test, and scale new experiences. This role focuses on building a modern, mobile‑first and web experience from the ground up to reimagine how customers engage with the collectibles ecosystem. Responsibilities Own the End‑to‑End Vision: Define, communicate, and drive a bold, unified vision for the customer experience—balancing strategic innovation with operational excellence. Strategize & Execute: Develop a forward‑looking roadmap aligned with business goals; drive product delivery from discovery to launch with speed, quality, and measurable impact. Stakeholder Leadership: Partner closely with executive, business, and engineers to align priorities, build trust, and drive cross‑functional momentum. Modernize & Transform: Champion the evolution from legacy processes to digital, customer‑centric paradigms. Translate market trends, technology shifts, and user feedback into actionable plans and products. Set & Drive KPIs: Establish clear, ambitious metrics for user experience, satisfaction, retention, and platform growth. Drive teams to deliver measurable results and iterate based on data. Mentor & Multiply Talent: Coach and elevate fellow PMs and cross‑disciplinary teams; advance the product craft and foster a culture of continuous learning, humility, and high performance. AI‑adoption, builder first: Find ways to leverage the latest technology tools to collaborate with partners and ultimately produce better outcomes. Communicate with Clarity: Deliver crisp, context‑aware communication—from executive presentations to engineering standups. Make the complex simple and actionable across audiences. Inspire & Educate Collectors: Become a subject‑matter expert—not just in product management, but in what makes the coin hobby thrive digitally and in real life. Evangelize new possibilities for users and internal partners alike. Requirements 7+ years in product management (preferably consumer‑facing), with end‑to‑end ownership of products or major platforms. Strategic leader—shaping vision, roadmap, and business impact at scale. Comfortable bridging legacy businesses with modern market trends. Expert stakeholder manager—simplifies complex issues and builds alignment with both executive and emerging/technical teams. Strong technical and business intuition; ready to make bold, data‑informed decisions. Fast‑moving, adaptable, and resilient—solving ambiguous problems with humility, hunger, and resolve. Outstanding communicator—clear, persuasive, and context‑driven across audiences. Drives team culture and mentors others to level‑up the entire product craft. Nice‑to-Haves Experience with collectibles, digital marketplaces, or platform transformation. Benefits Medical Dental Vision Fertility assistance Commuter benefits Educational assistance benefits 401(K) Matching Plan Paid vacation Nine company paid holidays Discounts on select grading services for approved submissions Flexible schedules with varying shifts #J-18808-Ljbffr Human Ventures LLC