Software Support Specialist
SKILLS Unlimited Staffing
Job Description
Job Description
A provider of document hardware and software solutions seeking Software Support Specialist. This candidate will possess strong communication skills, a proactive approach to problem-solving, and a solid understanding of operating systems, computer networking, and enterprise support tools. The specialist will be the first point of contact for customers regarding document management software.
Duties
* Deliver prompt and effective technical support to software users.
* Support desktop hardware maintenance, including installation, configuration, upgrades, and repairs.
* Proficient with databases (MS SQL, MySQL) and Microsoft web servers.
* Backup to in-field IT setup; installing systems and hands on maintenance.
Qualifications and Skills
* Bachelors in Computer Science, or equivalent experience
* Minimum of 2+ years of experience providing technical support for complex software systems.
* Knowledge of MS Windows client and server operating systems.
* Good knowledge of Windows print server management.
* T-SQL knowledge would be a plus.
* Demonstrated ability in technical troubleshooting support for software applications or hardware problems.
Vacancy posted 3 days ago
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