Financial Counseling Representative

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers. All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare. Financial Counseling Representative On-Site – Elk Grove Village, IL | Ascension, Il Alexian Brothers Elk Groive Village Schedule: Full Time 8a-4:30p M-Friday Are you passionate about supporting patients through the financial side of healthcare while building a career in revenue cycle and financial counseling? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Financial Counseling Representative, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions. What You’ll Do: Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs Meet with patients to discuss payment options and financial assistance programs Verify insurance eligibility and explain benefits clearly Assist with Medicaid and financial assistance applications Build trust with patients during stressful financial situations Collaborate with care teams and revenue cycle departments Maintain accurate documentation across multiple systems What We’re Looking For: Exceptional customer service experience, communication and interpersonal skills Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members Ability to explain financial and insurance concepts clearly Ability to multitask and prioritize quickly with HIGH attention to detail. Professionalism with sensitive financial conversations High School Diploma or GED What You’ll Gain: Experience in healthcare financial counseling and revenue cycle Exposure to insurance/Medicaid and detailed Intakes Opportunity for growth within R1 A team environment focused on innovation, collaboration, and patient experience Meaningful work supporting patients during sensitive and emotional moments Why You’ll Love This Job: Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times Learn Healthcare from the Ground Up: Build your expertise in healthcare financial services by navigating insurance programs, financial assistance options, and patient account needs in a fast-paced hospital environment. Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff. Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed For this US-based position, the base pay range is $18.59 - $25.44 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at View phone number on click.appcast.io for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: #J-18808-Ljbffr R1 RCM Holdco Inc.