Service Writer /Assistant Front Manager

Main Responsibilities of a Service Writer/ Assistant Front Manager

Greet customers and provide a professional, welcoming experience

Listen to customer concerns and accurately document vehicle issues

Prepare estimates for repair and maintenance services

Communicate recommended services clearly and effectively

Greet customers professionally and provide excellent customer service.

Answer incoming phone calls and assist customers with basic questions.

Schedule customer appointments and confirm upcoming appointments

Check customers in when they arrive at the shop

Gather customer and vehicle information accurately

Document customer concerns and vehicle symptoms clearly

Create and update repair orders

Check vehicle mileage, VIN, license plate, and other required information

Assist the Service Writer with preparing estimates and invoices

Communicate with technicians regarding vehicle concerns and repair status

Keep customers updated on the progress of their vehicles

Contact customers for authorization on approved repairs when directed by the Service Writer

Help obtain parts pricing and availability

Communicate with parts suppliers when necessary

Track parts orders and help ensure parts arrive when needed

Help maintain accurate repair-order documentation

Assist with vehicle inspections and documenting technician findings

Take photos of vehicle damage or recommended repairs when needed

Help coordinate vehicle drop-offs and pickups

Help keep the shop schedule organized and up to date

Assist with closing repair orders and collecting customer payments

Process invoices, receipts, and other paperwork

Maintain a clean and professional front counter and customer waiting area

Help follow up with customers regarding declined or postponed repairs

Assist with warranty or service-related documentation when requested

Maintain professional communication with customers, technicians, vendors, and management

Follow all shop policies and procedures

Help the Service Writer with daily administrative duties as needed

Be willing to learn basic automotive terminology and understand common vehicle repairs and maintenance

Recognize when a customer concern needs to be referred to the Service Writer or technician for further explanation

Ensure customer satisfaction and handle concerns when needed Customer Service Representative Job Description

We are seeking a motivated, honest and customer-focused Service Writer to join our team. This role is the key link between our customers and technicians, ensuring clear communication, accurate service recommendations, and a high-quality customer experience.

Customer Service Representative Job Requirements

• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Market Knowledge
• Quality focus
• Communication skills
• Previous automotive service writing or related experience preferred
• Strong communication and customer service skills
• Basic knowledge of automotive systems and repairs
• Ability to multitask in a fast-paced environment
• Computer proficiency and organizational skills
• Valid driver’s license

Meineke offers complete Automotive Repair Services for all of your car care needs and maintenance. From scheduled maintenance and oil changes to exhaust repairs and brake repair services, our quality Auto Repair Services from professional technicians will restore your car to top condition.