Enterprise Systems Administrator

Job Description

Job Description

Expectation and Condition of Employment

Howard Payne University, a church-related institution affiliated with the Baptist General Convention of Texas, seeks to employ evangelical Christians who are dedicated to teaching and service as they model the principles of the Christian faith and the University’s sincere religious beliefs.

Howard Payne University (hereafter, University) is committed to the integration of learning and Christian faith in the pursuit of truth. Employees are expected to embrace the Christian Mission Statement and Core Values of the University and must support the University’s affirmation of traditional Christian and Baptist beliefs by leading lives of service through active involvement in Christian activities both on campus and through a local church.

Mission Statement

Howard Payne University is a Christ-centered academic community dedicated to excellence by developing and equipping the whole person for intellectual inquiry, personal and professional integrity, and service to God and humanity.

Core Values of Howard Payne University

We believe and affirm that the University as an institution and each individual called to serve the Lord at Howard
Payne should strive to demonstrate a commitment to these five Core Values:

• Centered on Christ (cf. Col. 3:17, Matt. 7:24)
• Focused on Community (cf. Eph. 4:4-6, 1 Pet. 3:8)
• Called to Service (cf. Mark 10:45, Phil. 2:3-5)
• Committed to Excellence (cf. Gen. 1:31, 1 Cor. 9:24)
• Dedicated to Stewardship (cf. Gen. 2:15, 1 Pet. 4:10)

As a condition of employment, employees agree to be paid by Direct Deposit. Applicants offered contingent employment based on the University obtaining a clean background check agree the contingent offer of employment may be revoked based on the information obtained in the background check.

If offered employment, your acceptance will indicate that you have read and agree to the Expectations and Conditions above.

Application Procedure

To be considered for this position, please submit the following:

• a letter of application addressing in detail how you meet the position requirements
• a resume or CV (curriculum vitae)
• unofficial transcripts, and
• a completed HPU Employment Application

Job Summary

The Enterprise Systems Administrator is responsible for the administration, support, configuration, security, and continual improvement of the University's Ellucian Colleague ERP system and related enterprise applications. This position partners with campus departments to support business processes, user adoption, training, reporting, and system enhancements.

Essential Duties and Responsibilities

1. Responsible for administration, configuration, implementation, enhancement, and support of the University's ERP and enterprise application environment
2. Responsible for daily functionality, user support, user training, and product documentation
3. Coordinate user testing and validation activities related to system upgrades, patches, enhancements, and business process changes
4. Determine the feasibility of user requests based on existing technical systems and data structures. Assess the impacts of system modifications on relevant processes or applications
5. Maintain routine data imports, exports, and system interfaces. Work with vendors and IT staff to support enterprise application integrations
6. Create, maintain, and support operational reports and reporting processes that assist campus departments in meeting business needs
7. Analyze and research system and application issues independently and work with consultants, vendors, and other IT staff members to resolve technical issues
8. Serve as primary administrator for assigned Ellucian Colleague modules and related application
9. Serve as a trusted partner to campus departments by providing responsive support, guidance, and training related to enterprise systems and business processes. Develop end-user documentation and training resources
10. Create and maintain user accounts, providing access to enterprise applications, system resources, and security roles while adhering to the principle of least privilege
11. Maintain security for assigned applications and assist with institutional data integrity, retention, and compliance efforts
12. Maintain a list of system issues; determine solutions and an acceptable schedule for resolution. Communicate resolution plans to interested stakeholders and ensure an open line of communication between end users and IT Services
13. Collaborate with other IT employees to develop and implement security and compliance-related procedures and controls. Recommend revisions as necessary to ensure compliance with changing regulations and technology in areas of responsibility
14. Coordinate testing and deployment of Colleague releases, patches, and upgrades. Periodically assist with testing of system disaster recovery plans and procedures
15. Apply listening skills, work under pressure, address conflict, solve problems, and make sound judgments
16. Stay informed of industry trends and all applicable technologies, including security issues
17. Maintain a positive working relationship with faculty, staff, students, and vendors. Work directly with Ellucian support and third-party vendors to resolve application issues
18. Work cooperatively with other IT staff members and perform other duties as assigned by the AVP for IT

Supervisory Responsibilities

This job has no supervisory responsibilities for other employees.

Required Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

1. Modeling Christian Faith - Must be committed to modeling the Christian faith. Displays a proven record of modeling the Christian faith in business operations, management roles, customer service functions, and interactions with others. Is committed to continuing to model Christian faith in a manner consistent with the University’s Mission Statement and Core Values
2. Analytical - Synthesizes complex or diverse information, collects and researches data, uses intuition and experience to complement data, designs work flows and procedures
3. Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well problem solving as part of a group, uses reason even when dealing with emotional topics
4. Project Management - Develops effective project plans, coordinates projects, communicates changes and progress, completes projects on time and budget, and manages project team activities effectively
5. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
6. Customer Service – Manages difficult or emotional situations effectively, solicits feedback to improve service, responds to requests for service and assistance promptly and effectively, meets the commitments they make to others
7. Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates effective group presentation skills, participates actively in meetings
8. Written Communication - Writes clearly and informatively, edits their work for correct spelling and grammar, varies their writing style as needed, presents numerical data effectively, is able to read and interpret written information effectively
9. Teamwork - Balances the needs of the team and individual responsibilities effectively, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts the success of the team above their own interests, is able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed
10. Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance effectively; prepares and supports those affected by change; monitors transition and evaluates results
11. Business Acumen – Understands business implications of decisions; Aligns work with strategic goals
12. Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies effective feedback to improve performance, and monitors their own work to ensure quality
13. Ethics - Treats everyone with respect; keeps commitments; inspires others to trust him or her; works with integrity and ethically; upholds the University's Mission Statement and Core Values
14. University Support – Follows policies and procedures consistently; completes administrative tasks correctly and on time; supports the University’s Mission Statement and Core Values; benefits the University through external community and professional activities; supports affirmative action and respects diversity
15. Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in the decision-making process, makes timely decisions
16. Planning/Organizing - Prioritizes and plans work activities effectively, uses time efficiently, plans for additional resources if necessary, sets goals and objectives, organizes and schedules other people and their tasks, develops realistic action plans
17. Professionalism - Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts personal responsibility for their own actions, and follows through with commitments
18. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures himself or herself against a high standard of excellence; takes calculated risks to accomplish goals

Qualifications

To perform this job successfully, an individual must be able to perform each of the Essential Duties and Responsibilities listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Education and/or Experience – Associate's degree or higher in a relevant field and two years of related experience preferred. Equivalent combinations of education, technical training, and experience will be considered
2. Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of employees, students, and the public
3. Math Skills - Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. Ability to apply concepts of basic algebra and geometry
4. Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
5. Computer Skills - Minimum 2+ years of experience supporting end-user systems, including ERP, enterprise application, or higher education information systems preferred. Experience with Ellucian Colleague, Microsoft 365, reporting tools, user security administration, and SaaS applications is preferred
6. License - Must maintain a current Texas driver's license and be at least 21 years old to drive any vehicle, including personal vehicles, on behalf of the University while performing job duties
7. Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds installing computer systems hardware. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus
8. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles; toxic or caustic chemicals used to clean and/or renovate buildings and maintain the grounds of the University. The employee is occasionally exposed to outside weather conditions; extreme cold; extreme heat and risk of electrical shock. The noise level in the work environment from computer equipment is usually moderate