Lab & Diagnostics Services Liaison

Job Description

Job Description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA

Classification: Non-Exempt

Status: Full-Time

Reports to: Supervisor, RxARECARE

Purpose

The Lab & Diagnostics Services Liaison coordinates required labs and diagnostics to support therapy initiation. This role facilitates access to testing, including lab site identification, scheduling, and provider/patient outreach, and ensures timely receipt and tracking of required results. The Liaison manages follow-up on outstanding items and partners across teams to remove barriers and keep patients progressing toward therapy.

Responsibilities

• Coordinates required labs, diagnostics, and supporting documentation needed for therapy initiation
• Partners with healthcare providers to gather and align clinical documentation to program and payer requirements
• Assistswith compiling documentation to supporttimelymedication delivery and coordination of care
• Communicates with provider offices, labs, and other third parties to ensuretimelycompletion of required items
• Tracks outstanding requirements and follows up to prevent delays in patient therapy initiation
• Maintainsaccurateandtimelydocumentation of all activities in call management and workflow systems
• Acts as a liaison across internal teams and external stakeholders to ensure coordinated patient support
• Supports initiatives to improve patient access, adherence, and overall experience
• Coordinates pre-treatment requirements (e.g., labs, testing, REMS) and ensures all prerequisites are met prior to therapy start
• Researcheslocal lab or testing options based on patient location and insurance coverage, as needed
• Provides clear options and next steps to internal team members for patient communication and execution
• May provide direct patient-facing support as needed, including:

• Assistingwith coordination of medication delivery
• Supporting patient readiness activities
• Provides clear, consistent education to patients on program requirements, treatment readiness, and next steps, in coordination with the care team

• Demonstrates strong organizational skills and ability to manage multiple cases simultaneously
• Provides high-quality customer service to patients, providers, and internal stakeholders
• Works independently while escalating appropriately when issues arise
• Completes all other duties as assigned

Required Qualifications

• Associate or Bachelordegree, or relevant clinical certification (e.g., Medical Assistant),required
• 1–3 years of experience in a healthcare setting (e.g., medical assistant, physician office, clinic, specialty pharmacy, or similar)
• Experience working with clinical documentation, provider offices, or patient coordination
• Strong organizational skills and attention to detail
• Strong written and verbal communication skills
• Proficiencywith Microsoft Office and general computer systems
• Ability to manage multiple priorities and work independently

Preferred Qualifications

• Medical Assistant (MA), LPN, or similar clinical background preferred (RN notrequired)
• Experience in specialty pharmacy, prior authorizations, or reimbursement processes
• Familiarity with lab coordination or pre-treatment requirements
• Experience with patient-facing support or care coordination
• Understanding of healthcare systems, insurance processes, and clinical workflows

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees. Of course we offer paid holidays too!

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.