Customer Solutions Representative

Job Description

Job Description

Customer Service Team Member 

Location: Ooltewah, TN 

Schedule: Full-Time | Monday–Friday (Day Shift) 

Pay: Hourly, based on experience. 

Position Overview 

We are a growing local manufacturing company seeking a friendly, detail-oriented Customer Service Team Member to join our team. In this role, you'll serve as a primary point of contact for customers, providing exceptional service while supporting daily office operations. The ideal candidate enjoys working with people, communicates professionally, and thrives in a fast-paced environment. 

What You'll Do 

• Provide excellent customer service by phone, email, and in person. 

• Respond to customer inquiries accurately and professionally. 

• Process customer requests and assist with order-related questions. 

• Maintain accurate records and complete data entry with a high level of attention to detail. 

• Communicate effectively with customers and internal departments to ensure timely resolution of issues. 

• Utilize Microsoft Office and other company software to support daily operations. 

• Perform general administrative and customer support tasks as assigned. 

What We're Looking For 

• Excellent verbal and written communication skills. 

• Strong customer service mindset with a professional and positive attitude. 

• Proficiency with Microsoft Office (Outlook, Word, and Excel). 

• Strong organizational skills and attention to detail. 

• Ability to multitask and prioritize responsibilities in a fast-paced environment. 

• Dependable, team-oriented, and eager to learn. 

• Previous customer service or office experience is preferred but not required. 

Why Join Us? 

We offer a stable, full-time opportunity with a growing local company where you'll be part of a supportive team and play an important role in delivering outstanding service to our customers. If you enjoy helping people and are looking for a long-term career opportunity, we'd love to hear from you. 

Apply today and become part of our growing team!