Head of Operations/AI Systems

Head of Operational Excellence & AI Systems Overview We are seeking a Head of Operational Excellence & AI Systems to lead the design and implementation of operational systems that enable a rapidly scaling platform organization for a full time, onsite role based in NYC. The environment combines fast-paced decision making, operational problem solving, and collaboration across leadership teams. This individual will build the operational systems and play a central role in scaling its operations. They will focus on building scalable processes, performance monitoring systems, and AI-enabled operational tools that improve efficiency, productivity, and decision-making across a multi-location organization. The successful candidate will work closely with senior leadership to develop systems that support operational consistency, data-driven management, and continuous improvement. Responsibilities Operational Systems Design Design and implement scalable operational systems that support a multi-location platform business. Building standardized operating processes, performance monitoring systems, operational dashboards/analytics, establish operational KPIs and reporting frameworks AI-Enabled Operational Tools Lead the implementation of AI and automation tools that improve operational performance including: Workflow automation, Operational monitoring systems, Performance analytics tools, Intelligent alerting systems Performance Monitoring Own dashboards and reporting systems that provide real-time visibility into operational performance including Productivity metrics, Operational efficiency, Financial and operational performance indicators, Cross-location performance comparisons Operational Integration Design repeatable processes that support the integration of new business units into a unified operating framework including playbooks, standardized systems, KPI implementation and process alignment. Skills/Experience 5-7+ years of experience building and standardizing operating processes for multi-location enterprises with technology enabled process improvement. Demonstrated AI fluency (agentic workflows, custom GPT’s, prompt design, workflow automation, system integration, and more.) Workflow automation tools, analytics platforms, and operational monitoring systems Experience designing, building, and integrating AI-driven productivity tools such as dashboards, automated reporting systems, and workflows. Curiosity about emerging technologies and their impact on operations. Scaling operational systems in growing organizations Developing performance monitoring systems Implementing operational dashboards and analytics Establishing operational KPIs and reporting frameworks Relevant experience may include: Private Equity/Venture Capital, or consulting firms focused on operational transformation Experience leading operational strategy and execution for an enterprise environment. Technology-enabled services businesses #J-18808-Ljbffr Harris Allied