Receptionist Part-Time

The part‑time receptionist position is generally the first point of contact for our company with the public. You will interact on the telephone and in person with client families and must be courteous, professional, and helpful. You will provide administrative support to families, funeral directors, managers, and co‑workers. Essential Functions & Responsibilities Demonstrate trust, compassion, and empathy in performing all aspects of the position. Maintain a positive work atmosphere by behaving and communicating in a manner that encourages good relationships with families, co‑workers, and management. Provide first point of contact with the public. Answer telephones in a professional manner; greet families and ensure their comfort. Ensure the funeral home is “family ready” at all times. Maintain cleanliness of the reception area, conference rooms, viewing rooms, chapel, restrooms, and administrative areas. Serve as a conduit of information in and out of the funeral home. Ensure appropriate office supplies are on hand. Assist with completing, checking for accuracy, and filing necessary forms and documents related to death, including insurance, social security, military, and death certificates. Provide administrative support for funeral directors and managers regarding memorial packages, including creating, designing, and printing memorial books, acknowledgement cards, memorial folders, stationery, bulletins, tribute videos, etc. Remain current with all technology the company provides to enhance job efficiency. Possibly be the primary person responsible for scheduling support staff for services and serve as liaison between support staff and funeral directors, conveying information regarding services, family needs, special requests, meetings, and special events. Other business‑related duties as assigned. Assistance with daytime funeral and memorial services may be required. Assist with setting up equipment for services and visitations, tables, table cloths, coffee/water/refreshments, family display items, etc. Education & Experience High School Diploma or Equivalent. Two (2) years of administrative support experience. Good written and verbal communication skills needed for interactions with grieving families, co‑workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner. Collaborate easily with co‑workers, keep shared information up to date, and work well independently and on projects. Works with other departments as needed. Shares viewpoints and information openly and listens attentively to others' ideas and suggestions. Communicates in a timely and effective manner with manager. Proactively contributes to group objectives; volunteers to help others as needed. Ability to interface well with personnel at all levels. AAP/EEO Statement Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans, and/or any other status or condition protected by law, except where a bona fide occupational qualification exists. 3779 - Texas #J-18808-Ljbffr